100% Pass Quiz Perfect EXIN - ITILFND_V4 Test Quiz

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EXIN ITILFND_V4 Exam Syllabus Topics:

Section	Objectives
Topic 1: Key Concepts of Service Management	- Value and value co-creation - Organizations, service providers, service consumers - Products and services relationship
Topic 2: ITIL Practices Overview	- Service management practices (e.g., incident management, service desk, change enablement) - General management practices (e.g., continual improvement, risk management) - Technical management practices (e.g., deployment management, infrastructure and platform management)
Topic 3: Four Dimensions of Service Management	- Value streams and processes - Organizations and people - Information and technology - Partners and suppliers
Topic 4: ITIL Service Value System (SVS)	- Governance - Service value chain - Opportunity, demand, and value - Continual improvement - Guiding principles

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100% Pass Quiz ITILFND_V4 - ITIL 4 Foundation Perfect Test Quiz

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EXIN ITIL 4 Foundation Sample Questions (Q305-Q310):

NEW QUESTION # 305
Which guiding principle is PRIMARILY concerned with end-to-end service delivery?

A. Focus on value
B. Collaborate and promote
C. Think and work holistically
D. Optimize and automate

Answer: C

NEW QUESTION # 306
How should an organization prioritize incidents?

A. Use an agreed classification which is based on the business impact of the incident
B. Assess the availability of the appropriate support team
C. Create an order of incidents based on the dates and times when they were logged
D. Ask the user for their preferred resolution timeframe

Answer: A

NEW QUESTION # 307
Which activity is part of the 'continual improvement' practice?

A. Populating and maintaining the asset register
B. Identifying and logging opportunities
C. Providing a clear path for users to report issues, queries, and requests
D. Delivering tactical and operational engagement with customers

Answer: B

NEW QUESTION # 308
Which is a use of the change schedule?

A. Assigning resources to changes
B. Automating the change process
C. Creating change models
D. Deciding the approval authority for changes

Answer: A

NEW QUESTION # 309
Which practice ensures that service actions, that are a normal part of service delivery, are effectively handled?

A. Problem management
B. Service level management
C. Incident management
D. Service request management

Answer: D

NEW QUESTION # 310
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