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EXIN ITILFND_V4 Exam Syllabus Topics:

Section	Objectives
Understand the activities of the service value chain	- Engage - Improve - Obtain/Build - Plan - Design & Transition - Deliver & Support
Understand the purpose and components of the ITIL service value system	- Continual Improvement - Governance - Service Value Chain - Guiding Principles - Practices
Understand how the ITIL guiding principles can help an organization adopt and adapt service management	- Keep it simple and practical - Progress iteratively with feedback - Collaborate and promote visibility - Start where you are - Optimize and automate - Think and work holistically - Focus on value
Understand the four dimensions of service management	- Partners and Suppliers - Information and Technology - Organizations and People - Value Streams and Processes
Understand the key concepts of service management	- Describe the key concepts of creating value with services - Recall the definition of service, utility, warranty, customer, user, service management, sponsor
Know the purpose and key terms of 15 ITIL practices	- Continual Improvement - Service Request Management - Service Configuration Management - Change Control - IT Asset Management - Supplier Management - Information Security Management - Relationship Management - Service Level Management - Problem Management - Release Management - Deployment Management - Incident Management - Service Desk - Monitoring and Event Management

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EXIN ITIL 4 Foundation Sample Questions (Q333-Q338):

NEW QUESTION # 333
Which guiding principle considers how the steps of a process can be performed as efficiently as possible?

A. Optimize and automate
B. Start where you are
C. Focus on value
D. Think and work holistically

Answer: A

NEW QUESTION # 334
Which guiding principle recommends using the minimum number of steps necessary to achieve an objective?

A. Focus on value
B. Think and work holistically
C. Keep it simple and practical
D. Progress iteratively with feedback

Answer: C

NEW QUESTION # 335
Where should all master copies of controlled software and documentation be stored?

A. In the definitive media library
B. In the definitive production library
C. In the definitive capacity library
D. In the definitive security library

Answer: A

NEW QUESTION # 336
How can a service consumer contribute to the reduction of risk?

A. By ensuring that the service provider's resources are correctly configured
B. By fully understanding their own requirements for the service
C. By managing the detailed level of risk on behalf of the service provider
D. By providing the service in accordance with requirements

Answer: B

NEW QUESTION # 337
Identify the missing words in the following sentence:
A user is [?] that uses services.

A. a supplier
B. a team
C. an organization
D. a role

Answer: D

NEW QUESTION # 338
......

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