New GCX-AI-GPE Test Practice & Reliable GCX-AI-GPE Exam Book

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Genesys GCX-AI-GPE Exam Syllabus Topics:

SectionObjectives
Topic 1: Genesys Predictive Routing- Configuration
  • 1. Performance Optimization
  • 2. Queue and Routing Configuration
  • 3. Predictive Routing Setup
- Getting Started
  • 1. AI-based Routing Concepts
  • 2. Business Use Cases
  • 3. Overview of Predictive Routing
Topic 2: Genesys Predictive Engagement- Setup and Configuration
  • 1. Predictive Engagement Fundamentals
  • 2. Web Tracking and Visitor Identification
  • 3. Configuration of Engagement Features
- Customer Journey for Agents
  • 1. Agent Interaction Experience
  • 2. Customer Behavior Analysis
  • 3. Journey Context
- Reporting and Analytics
  • 1. AI-driven Insights
  • 2. Performance Reporting
  • 3. Engagement Analytics
- Action Maps
  • 1. Customer Journey Triggers
  • 2. Targeting and Engagement Rules
  • 3. Action Map Configuration

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Genesys Cloud CX AI-GPE and GPR Certification Sample Questions (Q112-Q117):

NEW QUESTION # 112
When setting up a Predictive Routing queue, which two conditions should ideally be met for optimal performance?
Response:

Answer: B,D


NEW QUESTION # 113
Which two types of data are commonly collected through GPE web tracking?
(Choose two)
Response:

Answer: A,C


NEW QUESTION # 114
Which of the following best defines an "outcome" in GPE?
Response:

Answer: B


NEW QUESTION # 115
Which two goals can GPE analytics help organizations achieve?
(Choose two)
Response:

Answer: B,C


NEW QUESTION # 116
Which two settings are configured to launch Genesys Messenger on a website?
(Choose two)
Response:

Answer: B,C


NEW QUESTION # 117
......

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