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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Quality Management and Performance Measurement | 15-20% | - Quality control, assurance and improvement tools - Measuring efficiency, productivity and customer satisfaction - Total Quality Management (TQM) concepts and application - Quality standards: ISO 9000 series and related frameworks - Key Performance Indicators (KPIs) for operations |
| Topic 2: Process Design, Planning and Improvement | 20-25% | - Process mapping, workflow and design principles - Forecasting, scheduling and inventory management - Benchmarking and process optimization - Continuous improvement methodologies: Kaizen, Six Sigma, Lean, BPR - Capacity planning, demand management and resource allocation |
| Topic 3: Operational Risk, Sustainability and Ethics | 15-20% | - Identifying, assessing and mitigating operational risks - Ethical and responsible operations management - Sustainable operations: green practices, circular economy - ESG considerations in operational design and delivery |
| Topic 4: Lean, Agile and Responsive Operations | 15-20% | - Agile approaches: flexibility, responsiveness and speed - Application in manufacturing, service and public sectors - Comparison and integration of lean and agile - Lean principles: waste elimination, value stream mapping |
| Topic 5: Principles of Operations Management | 15-20% | - Value creation, efficiency and effectiveness - Input-transformation-output model - Linkages between operations, procurement and supply chain - Operations strategy alignment with organizational goals - Definition, scope and role of operations management |
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NEW QUESTION # 53
Which of the following are performance objectives which can be applied to the Operations department at any organisation? Select THREE
Answer: A,C,E
Explanation:
Dependability, quality and flexibility are universal performance criteria which can be applied to any organisation. This is taken from p.4 of the study guide where it talks about the 5 performance criteria set out by Slack and Brandon-Jones. The other two universal criteria are speed and cost. Cost reduction isn't universal- not every organisation will be concerned with reducing costs. The same with innovation- not every company needs to innovate. For example if you're a zip manufacturer who sells zips to the clothing industry- there is no need to innovate as your product will always be the same.
NEW QUESTION # 54
An 'Order Qualifying' Objective contributes to the success of a business in that it is a criteria that will guarantee a customer will purchase an item. Is this sentence TRUE?
Answer: B
Explanation:
3 is correct- the sentence is false. 'Order Qualifying' is 'not a major factor in determining business success but plays a role in determining whether a customer will consider buying from the business or not'. This is a direct quote from p.43. 'Order Winners' is something that will guarantee a customer buys that product.
NEW QUESTION # 55
Continuous Operations is a manufacturing methodology which is driven by forecasted customer numbers and has a low level of work-in-progress inventory. Is this true?
Answer: A
Explanation:
Firstly, look to see if the statement is true or false. It is true (this is taken from the table comparing continuous operations to intermittent operations on p.15). Therefore you can automatically discount options 3 and 4. Between 1 and 2, option 1 is incorrect as there is a high level of automation in continuous operations.
NEW QUESTION # 56
A lorry used for transporting goods between warehouses has a light that flashes up on the dashboard when engine oil needs to be replaced soon. This is an example of what form of maintenance?
Answer: C
Explanation:
This is an example of condition-based maintenance. This is when, prior to failure, the user is alerted to a potential problem and given time to fix it before it happens. Preventative maintenance is proactively checking regularly, so in this scenario it would be the driver checking the oil level manually before each journey. Reactive maintenance would be changing the oil when it needs changing (not beforehand). Run to breakdown would be driving the vehicle until it doesn't go any more then replacing the vehicle. See p.103.
NEW QUESTION # 57
There are four manufacturing companies located on Seashell Industrial Estate. Each company creates a different product and employs a different maintenance approach to its operations. For each company, select the corresponding maintenance approach and the key operating process characteristic.
Company 1: This company creates craft beer and offers customers a tour of the brewery for a small charge. The brewing equipment is serviced monthly and the brewery is kept extremely clean. All equipment is labelled with the last service date.
Company 2: This company produces seasonal items such as Easter Eggs and Christmas Cake. The equipment has a control panel where lights will flash red advising staff to check oil levels and components. Staff can then report issues to the maintenance team if remedial work is required. Product demand fluctuates throughout the year.
Company 3: This equipment does not often break down and is only fixed when it is reported by staff as no longer working. Company 3 creates toys, providing a large range of product sizes and colours based on different customer requirements.
Company 4: Parts of the machine are serviced quarterly but in general, the machine is left to run its course and is then replaced when it is no longer financially viable to fix. The company produces cereal and the operating process is focused on the quantity produced and therefore uses standardised processes.
Complete the table below by listing the maintenance approach and operating process characteristic for each company.
Each response should only be used once: preventative maintenance, run to breakdown maintenance, condition-based maintenance, mixed maintenance, volume, visibility, variation, variety
Which of the following will you put into box 8?
Answer: A
Explanation:
The correct answers are as follows:
NEW QUESTION # 58
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