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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Configure Field Service (20-25%) | 20-25% | - Set up and configure customer assets - Set up and configure resource characteristics and skills - Configure work order types and incident types - Configure Field Service organizations and structures - Implement security roles and field service settings - Configure scheduling configurations and booking setup - Configure pricing, billing, and cost entities |
| Topic 2: Manage Inventory and Procurement (15-20%) | 15-20% | - Handle inventory adjustments and transfers - Configure warehouse and inventory settings - Configure product inventory and item associations - Manage inventory levels and stock locations - Process purchase orders and returns |
| Topic 3: Scheduling and Dispatch (20-25%) | 20-25% | - Handle scheduling conflicts and rescheduling - Configure map view and route optimization - Optimize schedules using resource scheduling optimization - Schedule work orders using various methods - Configure schedule board and board features - Manage scheduling options and requirements |
| Topic 4: Manage Field Service Mobile Application (10-15%) | 10-15% | - Manage mobile forms and workflows - Handle offline capabilities and synchronization - Configure Field Service Mobile app settings - Configure resource and technician mobile experiences |
| Topic 5: Manage Asset and Connected Field Service (5-10%) | 5-10% | - Process IoT alerts and work order creation - Configure IoT integrations and alerts - Implement connected field service scenarios - Manage asset IoT connections and monitoring |
| Topic 6: Manage Work Orders (20-25%) | 20-25% | - Create and manage work orders - Configure work order lifecycle and statuses - Manage work order reporting and analytics - Process work order inspections and recommendations - Handle work order incidents and resolutions - Manage work order products, services, and notes |
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The Microsoft Practice Test engine included with MB-240 exam questions simulates the actual MB-240 examinations. This is excellent for familiarizing yourself with the Microsoft Dynamics 365 Field Service Functional Consultant and learning what to expect on test day. You may also use the Microsoft MB-240 online practice test engine to track your progress and examine your answers to determine where you need to improve on the MB-240 exam.
NEW QUESTION # 22
You install the Woodford solution and begin setting up the mobile application. You need to import the Field Service project.
Which three components must you define? Each correct answer presents part of the solution.
Answer: A,C,E
Explanation:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/field-service/install-the- mobile-app#step-2-import-the-field-service-mobile-project-template-into-the-woodford-solution
NEW QUESTION # 23
LitWare has requirements for configuring the Insurance.
Vou are responsible for setting up the system to manage the insurance
Which three actions should you perform in sequence? lo answer, move the three appropriate actions from the list of actions to the answer area. Arrange the three actions in the correct order.
Answer:
Explanation:
Explanation:
To manage the insurance for LitWare, you should perform the following actions in sequence:
* Enable Trades Coverage in the settings.
* Create a one-to-many relationship between insurance and subcontractor.
* Create a cloud flow to validate the insurance and send a reminder.
These steps will help ensure that insurance details are properly managed and that reminders are sent out in a timely manner. This is crucial for maintaining compliance and ensuring that all subcontractors have valid insurance coverage.
NEW QUESTION # 24
You are setting up a maintenance agreement for a new customer that will require preventative maintenance visits as well as emergency visits to repair unforeseen equipment failures.
You want to be certain that the price the customer is charged for all maintenance and repairs visits accurately reflects the agreed upon price list. The price of the spare parts used in equipment repairs varies significantly by the territory where the client is located.
As the work order administrator, you need to ensure that the prices used when generating the invoices for work completed are correct, based on the agreement with the customer and the territory of the customer.
What are three ways that you can accomplish this goal? Each correct answer presents a complete solution.
Answer: B,C,E
Explanation:
Section: Manage work orders
NEW QUESTION # 25
You are a Dynamics 365 for Field Service administrator. Your company only uses contractors as Bookable Resources. The contractors are not licensed Dynamics 365 users.
The scheduling team books work orders to resources based on location. The team provides you with scenarios because many resources are not showing up in the scheduling assistant.
You need to update bookable resource records based on the provided scenarios.
Which address type should you use with each scenario? To answer, drag the appropriate address type to the appropriate scenario. Each address type may be used one, more than once, or not at all. You may need to drag the split bar between panes or scroll to view the content.
NOTE: Each correct selection is worth one point.
Answer:
Explanation:
Explanation:
NEW QUESTION # 26
Note: This question is part of a series of questions that present the same scenario. Each question in the series contains a unique solution that might meet the stated goals. Some question sets might have more than one correct solution, while others might not have a correct solution.
After you answer a question in this section, you will NOT be able to return to it. As a result, these questions will not appear in the review screen.
You are a Dynamics 365 Field Service dispatcher using the Scheduling Assistant function.
One of your jobs does NOT want one of your resources to be scheduled to perform the work. The resource must be available to be scheduled for other jobs.
Solution: You select Load the Default Filters on the Schedule Board.
Does this meet the goal?
Answer: B
Explanation:
Correct:
* You create a Requirement Resource Preference record and set the Preference Type to Restricted.
Incorrect:
* You select Load the Default Filters on the Schedule Board.
* You select the resource in the Restricted Resources field within the Schedule Assistant filter.
Note: Dynamics 365 Field Service, Add preferred resources for a requirement Add preferred resources to a requirement to apply restrictions on resource matches when you use the schedule assistant or Resource Scheduling Optimization for scheduling. The Preference Type field determines how the resources are matched. You can add, change, or remove preferred resources.
1. In Field Service, select the Service area.
2. Under Scheduling, select Resource Requirements.
3. Open a resource requirement, and select Related > Resource Preferences.
4. Select New Requirement Resource Preference.
5. Select a resource and define a preference type:
* Preferred: The schedule assistant shows preferred resources first in the Gantt view if they match all other requirements and filters. It also shows a heart icon next to the name of each preferred resource.
*-> Restricted: The schedule assistant filters out any resources that are marked as restricted. The filter can be removed by using the filter pane.
* Must choose from: The schedule assistant filters results so that they include only these resources. If none of the resources are available, the schedule assistant doesn't return any results. The filter can be removed by using the filter pane.
6. To add another resource, select the dropdown arrow to the right of the Save and Close button, and then select Save & Create New.
7. Select Save & Close.
Reference:
https://learn.microsoft.com/en-us/dynamics365/field-service/resource-preferences
NEW QUESTION # 27
......
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