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| Section | Objectives |
|---|---|
| Data Model and Architecture | - Accounts, Contacts, Households, and Relationships - Financial accounts and household structures |
| Security, Reporting, and Integration | - Reporting and dashboards in Financial Services Cloud - Integration with Salesforce ecosystem tools - Data security and sharing models |
| Financial Services Processes | - Sales and service process automation - Wealth and insurance workflows |
| Financial Services Cloud Fundamentals | - Core concepts and value proposition of Financial Services Cloud - Industry use cases in banking and insurance |
| Client and Customer Management | - Relationship Groups and role modeling - Client lifecycle management processes |
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NEW QUESTION # 26
Which three objects should a Financial Services Cloud administrator use when planning to use the Mortgage Data Model to integrate with external Loan Origination and Customer Onboarding applications to accurately track the pipeline?
Answer: A,B,E
Explanation:
The following objects should be used when planning to use the Mortgage Data Model to integratewith external Loan Origination and Customer Onboarding applications to accurately track the pipeline:
Opportunity: An Opportunity is a standard object that represents a potential sale or deal for your products or services. You can use the Opportunity object to track and manage the stages, amounts, probabilities, and expected revenue of your deals. You can also use the Opportunity object to associate products, price books, quotes, contracts, orders, or assets with your deals.
Account: An Account is a standard object that represents a person or an organization that has a business relationship with your company. You can use the Account object to store information about your customers, such as name, address, phone number, website, industry, or rating. You can also use the Account object to associate contacts, opportunities, activities, cases, or notes with your customers.
Financial Account: A Financial Account is a custom object in Financial Services Cloud that represents a financial product or service that is owned by an account holder or related to an account holder's financial goal. You can use the Financial Account object to store information about your customers' financial accounts, such as type, balance, status, or interestrate. You can also use the Financial Account object to associate financial transactions, financial account roles, or financial goals with your customers' financial accounts.
Verified References: : Salesforce Help Article [6] : Salesforce Help Article [7] : Salesforce Help Article [8]
NEW QUESTION # 27
Cumulus Cloud Bank needs help onboarding new customers. The business process requires updating the Know Your Customer (KYC) document checklist and performing internal tasks in a predefined order.
However, during an internal audit, it was found that bankers often miss these tasks and still move to the next stage of the onboarding process. What should a consultant recommend?
Answer: B
Explanation:
Action Plans and Action Plan Templates are designed for repeatable, controlled business processes that contain tasks and supporting-document requirements. An Action Plan Template defines the standard sequence once, including task ownership, due dates, dependencies, and document checklist items. Each onboarding engagement can then instantiate an Action Plan from that approved template.
Salesforce positions Action Plans as a mechanism for capturing repeatable tasks and automating task sequences so that teams execute processes consistently. Action Plans can automatically assign owners and deadlines and provide reporting for monitoring progress and compliance.
The feature also supports Document Checklist Items, which is directly relevant to the KYC requirement.
Action Plans and templates manage repeatable manual work, while Document Checklist Items enable reviewers to track required documentation and its approval status.
Chatter reminders provide communication but do not establish a controlled repeatable process. A custom trigger would unnecessarily duplicate declarative Financial Services capabilities and increase maintenance.
Generic flow templates may automate individual operations but do not provide the same reusable combination of predefined tasks, owners, dates, document requirements, tracking, and reporting. An Action Plan Template therefore provides the appropriate standardized control for ensuring onboarding tasks are consistently performed.
NEW QUESTION # 28
An investment bank is implementing Financial Services Cloud (FSC) to manage the deal pipeline. Each opportunity has confidentialinformation that the deal team members must only view. In addition, each member needs the ability to take and share notes directly within Salesforce with others on the team.
Which three FSC features should be part of the solution design?
Answer: B,C,D
Explanation:
The following FSC features should be part of the solution design for managing confidential deal information and notes sharing among deal teammembers:
Financial Deal Management: Financial Deal Management is a feature in Financial Services Cloud that allows you to track and manage complex deals that involve multiple parties, products, and stages. You can use Financial Deal Management to store confidential deal information such as deal name, amount, status, or participants. You can also use Financial Deal Management to associate opportunities, products, or tasks with a deal.
NEW QUESTION # 29
To access all Agentforce Financial Services functionalities available out of the box, a consultant must install the Financial Services Cloud (FSC) Managed Package and the Unmanaged Extension Packages. Which two functionalities are included in the FSC Unmanaged Extension Packages?
Answer: A,D
Explanation:
The Unmanaged Extension Packages supplement the core Financial Services managed package with configurable user-interface assets and specialized dashboards. Salesforce states that the unmanaged extension package provides field sets used to control how fields appear in client and household profiles. Because these field sets are unmanaged, administrators can customize them to reflect the financial institution ' s required customer information and user experience.
Salesforce also provides a separate Commercial Banking unmanaged extension package, which includes the Commercial Banking dashboard. This dashboard extends the Financial Services implementation with analytics and visualizations relevant to commercial-banking users.
By contrast, custom Financial Services objects and much of the foundational client and household data model belong to the managed package or standard Financial Services data architecture. The managed package also includes functionality such as custom fields and objects, predefined client and household list views, profiles, and administrative configurations. Consequently, predefined list views are not the unmanaged-extension functionality being tested.
The implementation sequence is therefore to install the core managed package first and then install the required unmanaged extension packages to obtain configurable field sets and specialized extensions such as the Commercial Banking dashboard.
NEW QUESTION # 30
Which three of these statements are true for Rollup By Lookup (RBL) in Financial Services Cloud?
Answer: A,C,D
Explanation:
Rollup By Lookup aggregates Financial Services data into higher-level summaries. A typical use case is calculating financial-account measures such as account balances and presenting those totals at the individual client or household or group level.
When a Financial Account or Primary Group membership changes, the RBL configuration updates the corresponding client-level and group-level summaries. This allows advisors and bankers to view aggregated financial information without manually totaling every related record.
Salesforce provides packaged RBL configurations for multiple Financial Services objects, including Assets and Liabilities, Claims, Financial Accounts, Financial Account Roles, Insurance Policies, and Revenues.
Household RBL rules use household lookups, while client-level financial-account rules use owner-related lookup fields.
Salesforce also warns that creation or customization of the managed-package Financial Services RBL rules is not recommended or supported. This makes statement D correct.
Person Accounts are not an absolute prerequisite for the RBL framework, so statement B is incorrect. RBL also performs aggregate calculations and can create meaningful processing overhead, particularly during high- volume data loads, so statement E is inaccurate.
Therefore, the technically correct statements are that RBL displays summary calculations, updates corresponding client and group summaries, and should not be custom-created or modified outside supported guidance.
NEW QUESTION # 31
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