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Salesforce Slack-Con-201 Exam Syllabus Topics:

Section	Weight	Objectives
Topic 1: Security	18%	- Authentication and access 1. Single Sign-On (SSO) configuration 2. Domain verification and auto-provisioning - Slack security and compliance 1. Data Loss Prevention (DLP) 2. Enterprise Key Management (EKM) 3. Retention policies and export
Topic 2: Workflows and Integrations	12%	- Workflow Builder 1. Custom workflow templates 2. Automate routine processes - Integrations and apps 1. App management and distribution 2. Third-party integrations
Topic 3: Migration and Change Management	5%	- Adoption and enablement 1. Training and change management plans 2. Best practices for Slack adoption - Migration planning 1. Data migration strategies 2. Transition from other platforms
Topic 4: Discovery	20%	- Gather requirements 1. Identify current workflows and pain points 2. Understand business goals and collaboration needs - Stakeholder analysis 1. Identify key stakeholders and decision-makers 2. Conduct discovery workshops
Topic 5: Governance and Administration	20%	- Workspace administration 1. Workspace settings and policies 2. Roles and permissions 3. Guest access management - Governance framework 1. Channel management policies 2. Data governance and compliance 3. Acceptable use policies
Topic 6: Channel Strategy	25%	- User Groups and permissions 1. User Group creation and management 2. Default channels and channel management policies - Channel architecture design 1. Channel segments and cross-org channels 2. Public vs. private channel strategy 3. Channel naming conventions and organization

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Salesforce Certified Slack Consultant Sample Questions (Q91-Q96):

NEW QUESTION # 91
When executing a learning curriculum for Slack in a large organization, what approach should be taken to ensure effective training for a diverse group of employees?

A. Rely solely on comprehensive Slack user manuals and written documentation for training
B. Organize large-scale webinars with one-way communication where attendees passively listen to the presenter
C. Conduct only in-person, classroom-style training sessions for all employees
D. Implement a blended learning approach, combining self-paced online tutorials with live, interactive Q&A sessions to cater to different learning styles

Answer: D

Explanation:
A blended learning approach, which combines self-paced online tutorials with interactive live sessions, is effective for a diverse workforce. This method caters to various learning preferences, allowing employees to learn at their own pace and still engage directly with trainers during live Q&A sessions.

NEW QUESTION # 92
A company is rolling out Slack to its employees and is in the process of executing its learning curriculum. What approach should be taken to ensure effective training for all employees?

A. Implement a flexible, phased training program that includes initial basic training, followed by more advanced sessions and regular refresher courses
B. Focus the training exclusively on the technical backend of Slack, assuming users have basic operational knowledge
C. Provide a single intensive training session covering all aspects of Slack, without any follow-up or additional support
D. Leave the employees to explore and learn Slack on their own without providing any structured training

Answer: A

Explanation:
A flexible, phased training approach is effective for a company-wide Slack rollout. Starting with basic training ensures foundational understanding, while advanced sessions cover more complex features. Regular refresher courses help maintain proficiency and update employees on new features, ensuring continuous learning and adaptation.

NEW QUESTION # 93
For a small startup using Slack, the management wants to keep the communication streamlined but also wants to provide team members the freedom to manage their projects effectively. How should they set up their channel management?

A. Designate a single administrator to create and manage channels as per project requirements
B. Allow team members to create channels freely for various projects and discussions
C. Create a few essential channels and restrict further channel creation to prevent clutter
D. Mandate the use of direct messages for project discussions to keep the channel list minimal

Answer: B

Explanation:
In a small startup environment, allowing team members to create channels for different projects and discussions promotes autonomy and effective project management, fostering an agile and collaborative workspace.

NEW QUESTION # 94
You are presenting a final Slack grid design to a client for sign-off. What is essential to include in your presentation to ensure the client is fully informed and ready to approve the design?

A. Focus solely on the aesthetic aspects of the Slack interface, such as themes and emojis
B. A comprehensive overview of the proposed grid design, including rationale for channel structure, user permissions, and integration plans
C. High-level concepts of Slack without focusing on specific details of the grid design
D. A detailed comparison with grid designs of the client's competitors

Answer: B

Explanation:
Presenting a comprehensive overview of the proposed grid design, including the rationale behind the channel structure, user permissions, and integration plans, is crucial. This ensures that the client understands how the design meets their specific needs and is well-equipped to make an informed decision for sign-off.

NEW QUESTION # 95
Your client has a requirement of automatically signing users out of desktop and mobile instances of Slack every 30 days.
What settings should you recommend they have in place?

A. Enable session duration in org SSO settings to have a session duration of 30 calendar days.
B. Enable session duration in org security settings to have a session duration of 720 hours.
C. Enable session duration in org security settings to have a session duration of 30 calendar days.
D. Enable session duration in org SSO settings to have a session duration of 720 hours.

Answer: B

Explanation:
The correct answer is D . The requirement is to automatically sign users out of desktop and mobile Slack sessions every 30 days. Slack session duration is a security control, so it belongs under org security settings rather than SSO settings. The duration is configured in hours, and 30 days equals 720 hours. Option A uses the correct security-settings area but expresses the duration as calendar days rather than the tested configuration value. Option B and Option C are incorrect because they place the control under SSO settings, but the requirement concerns Slack session duration for desktop and mobile instances, not SSO configuration itself. The consultant must translate the business requirement into the correct administrative setting and format: org-level security setting plus 720-hour session duration. This supports the client's security posture by limiting persistent sessions and requiring periodic reauthentication across Slack clients.
Reference topic: Policies and Settings - session duration, org security settings, reauthentication controls, Enterprise Grid security posture, and desktop/mobile session governance.

NEW QUESTION # 96
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