최신버전ISO-9001-Lead-Auditor인증문제완벽한덤프샘플문제

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PECB ISO-9001-Lead-Auditor Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Fundamental Audit Concepts and Principles10–15%- Audit principles, types, roles and responsibilities
- Independence, evidence-based approach
- ISO 19011 and ISO/IEC 17021-1 requirements
Topic 2: Quality Management System (QMS) Requirements25–30%- Context of the organization, leadership, planning
- Scope, normative references, terms and definitions
- Support, operation, performance evaluation, improvement
Topic 3: Closing an ISO 9001 Audit5–10%- Preparing conclusions, closing meeting
- Audit report, follow-up actions
Topic 4: Conducting an ISO 9001 Audit15–20%- Team meetings, audit observations
- Evaluating conformity, identifying nonconformities
- Opening meeting, on-site activities, evidence collection
Topic 5: Managing an ISO 9001 Audit Program5–10%- Establishing, implementing and monitoring audit program
- Competence and evaluation of auditors
Topic 6: Preparation of an ISO 9001 Audit10–15%- Selecting audit team, preparing plan and checklist
- Document review and communication
- Initiating audit, defining objectives and scope
Topic 7: Fundamental Principles and Concepts of Quality Management System10–15%- Quality management principles
- Relationship between ISO 9001 and other standards
- Concepts of QMS, risk, process approach

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최신 ISO-9001-Lead-Auditor인증문제 인증시험대비 공부자료

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최신 ISO 9001 ISO-9001-Lead-Auditor 무료샘플문제 (Q139-Q144):

질문 # 139
According to ISO 9000, what is quality?

정답:C

설명:
Comprehensive and Detailed In-Depth Explanation:ISO 9000:2015 defines quality as "the degree to which a set of inherent characteristics of an object fulfills requirements."
* Clause 3.6.2 (Quality) confirms this definition.
* Quality is determined by how well an object (product, service, or process) meets defined requirements (customer, regulatory, or internal).
The other options do not align with the official ISO definition:
* Option A refers to performance capability but does not define quality.
* Option C describes work conditions, not quality.
* Option D focuses on efficiency rather than fulfilling requirements.


질문 # 140
You are preparing for interviews with two members of top management. Based on the information that you gathered about the organization, you conclude that it is the top management who takes all the important decisions and closely supervises and controls employees. Based on this, which management style is practiced in the organization?

정답:C

설명:
Comprehensive and Detailed In-Depth Explanation:An autocratic management style is characterized by:
* Top management making all decisions without delegation.
* Strict control over employees.
* A lack of employee input in decision-making.
Centralized management (Answer C) refers to decision-making being concentrated at the top, but it does not necessarily imply strict control. Laissez-faire management (Answer B) allows employees high independence, which contradicts the scenario.


질문 # 141
You are conducting an audit at an organisation seeking certification to ISO 9001 for the first time. The organisation offers health and safety training to customers. Training courses are offered either as open courses, delivered at a public venue, or online, or as courses that are tailored to meet specific requirements.
The business operates from a single office and those who deliver the training are either full-time employees or subcontractors.
You have gathered audit evidence as outlined below. Match the ISO 9001 Clause 8 extract to the audit evidence.

정답:

설명:

Explanation:
Here is the correct matching of the ISO 9001 Clause 8 extracts to the audit evidence:
* Audit evidence: Three subcontract trainers who had delivered training were not approved as defined in procedure SA1 Supplier Approval revision 3.ISO 9001 Clause 8 extract: 8.4.1 ...shall apply criteria for
... external providers...(This clause requires the organization to control external providers, including ensuring their approval and competence.)
* Audit evidence: A training programme for a customer was not documented as required in procedure TD
2 Training revision 2.ISO 9001 Clause 8 extract: 8.3.5 ...shall retain documented information on design and development outputs.(This clause addresses the need to retain documented information related to design and development outputs, such as a training programme.)
* Audit evidence: One trainer had not recorded the damage to a customer's training room wall caused by using sticky tape to hang training aids, as required in procedure TD 2 Training revision 2.ISO 9001 Clause 8 extract: 8.5.3 ...shall retain documented information on what has occurred.(This clause relates to retaining documented information on activities and outcomes, including records of damage or issues encountered.)
* Audit evidence: Five sales orders had no record of having been reviewed to verify the ability to provide these courses.ISO 9001 Clause 8 extract: 8.2.3.1 ...shall conduct a review before committing...(This clause specifies the requirement to review and verify the organization's ability to meet customer requirements before accepting sales orders.) These mappings reflect the specific requirements of ISO 9001:2015 for managing external providers, retaining documented information, and reviewing contracts.


질문 # 142
What type of audit evidence are policies and guidelines?

정답:A

설명:
Comprehensive and Detailed In-Depth Explanation:
Policies and guidelines are considered documentary evidence because they are written records that demonstrate how an organization complies with ISO 9001 requirements.
Clause References:
* ISO 19011:2018, Clause 6.4.6 - Audit Evidence:
* Documentary evidence includes manuals, procedures, and policies.
Why is the Correct Answer C?
* Documentary evidence includes written records such as policies, procedures, and documented instructions that support QMS implementation.
* Auditors review policies to verify conformance with ISO 9001.
Why are the Other Options Incorrect?
* A (Confirmative evidence) # Not a recognized category in ISO auditing.
* B (Technical evidence) # Technical evidence refers to measurements, test results, or product data, not policies.


질문 # 143
Scenario 2:
Bell is a Canadian food manufacturing company that operates globally. Their main products include nuts, dried fruits, and confections. Bell has always prioritized product quality and has maintained a good reputation for many years. However, the company's production error rate increased significantly, leading to more customer complaints.
To increase efficiency and customer satisfaction, Bell implemented a Quality Management System (QMS) based on ISO 9001. The top management established a QMS implementation team comprising five middle managers from various departments, including Leslie, the quality manager.
Leslie was responsible for assigning responsibilities and authorities for QMS-related roles. He also suggested including a top management representative in the QMS team, but top management declined due to other priorities.
The team defined the QMS scope as:
"The scope of the QMS includes all activities related to food processing." Leslie established a quality policy and presented it to the team for review before top management approval.
Top management also proposed a new strategy for handling customer complaints, requiring biweekly customer surveys to monitor customer perceptions.
The quality policy was established by Leslie and approved by top management. Is this acceptable? Please refer to scenario 2.

정답:A

설명:
Comprehensive and Detailed In-Depth Explanation:
ISO 9001:2015, Clause 5.2.1 (Establishing the Quality Policy) states that top management must establish, implement, and maintain a quality policy.
In the scenario, the quality manager (Leslie) created the policy, but top management did not establish it themselves, which violates Clause 5.2.1. While the policy can be drafted by a team, top management must take full ownership of its development and approval.
Reference:
ISO 9001:2015, Clause 5.2.1 - Establishing the Quality Policy


질문 # 144
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