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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Manage work orders and customer assets | 25–30% | - Process work order lifecycle: creation, assignment, completion, and closure - Create and manage work orders, work order types, and statuses - Manage work order products, services, and skills requirements - Manage customer assets, asset hierarchies, and service history |
| Topic 2: Manage the Field Service mobile app | 5–10% | - Customize mobile forms, views, and offline capabilities - Manage mobile user access, security, and synchronization - Install, configure, and deploy mobile app |
| Topic 3: Configure field service applications | 20–25% | - Configure service agreements, booking rules, and settings - Configure resources, resource types, and resource roles - Configure core settings and administration areas - Configure incident types, service tasks, and products |
| Topic 4: Implement Microsoft Power Platform | 5–10% | - Integrate with Power Apps, Power Automate, and Power BI - Configure and use connected field service and IoT features - Extend functionality with customizations and solutions |
| Topic 5: Manage inventory and purchasing | 5–10% | - Process inventory transactions: receive, transfer, adjust, and consume - Manage purchasing, purchase orders, and vendor returns - Configure inventory settings, warehouses, and product catalog |
| Topic 6: Schedule and dispatch work orders | 15–20% | - Configure scheduling parameters, booking statuses, and requirements - Use schedule board, schedule assistant, and resource optimization - Configure and use resource scheduling optimization (RSO) - Manage bookings, resource availability, and conflicts |
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NEW QUESTION # 140
During User Acceptance Testing, mobile technicians receive the message "Contact your administrator for access to your organization's mobile apps." when logging into the Dynamics 365 Field Service mobile app.
You need to determine which areas to update within the mobile project, so that technicians can see the appropriate information.
What is a possible way to troubleshoot the issue?
Answer: C
NEW QUESTION # 141
Your customer asks you to create several work order reports that can be run on-demand. After a discussion about the requirements, you determine that the Report Wizard is the best option.
You need to train your customer on Report Wizard features and customization.
Which three features are available? Each correct answer presents a complete solution.
NOTE: Each correct selection is worth one point.
Answer: B,E,F
NEW QUESTION # 142
You are a Microsoft Dynamics 365 Field Service dispatcher.
You need to implement a capability within the schedule board to allow you to find resources for a work order.
The work order can be done by any resource with the right piece of equipment, who is available at 9:00 A.M.
during a selected week.
Which four actions should you perform in sequence? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.
Answer:
Explanation:
Explanation:
NEW QUESTION # 143
Your organization has decided to add Inspections as a new source of revenue.
As a business analyst for this new process, you need to start building Inspection forms for use on a work order.
Which three actions need to be performed in sequence? To answer, move the appropriate actions from the list of steps to the answer area and arrange them in the correct order.
Answer:
Explanation:
Explanation:
A screenshot of a computer Description automatically generated
NEW QUESTION # 144
Your organization uses the Microsoft Dynamics 365 Field Service solution to perform inspections on customer assets.
Recently, technicians made changes to the service task and completed the inspection again. The analytics team reports that they are unable to get the responses in this instance.
You need to troubleshoot the issue.
Which two actions should you perform to fix this issue? Each correct answer presents a complete solution.
NOTE: Each correct selection is worth one point.
Answer: B,D
NEW QUESTION # 145
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