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Microsoft MB-240 Exam Syllabus Topics:

Section	Weight	Objectives
Field Service Mobile and Customer Experience	20%	- Mobile app configuration 1. Enable offline capabilities 2. Configure Field Service mobile app - Customer engagement 1. Service feedback management 2. Customer communication workflows
Configure Dynamics 365 Field Service	20%	- Configure Field Service settings 1. Set up Field Service parameters 2. Configure organizational units and resources
Manage Inventory and Assets	15%	- Inventory management 1. Manage products and stock 2. Track customer assets
Schedule and Dispatch Work	20%	- Resource scheduling 1. Optimize scheduling and routing 2. Use schedule board
Work Order Management	25%	- Manage work orders lifecycle 1. Manage incidents and service tasks 2. Create and manage work orders

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Microsoft Dynamics 365 Field Service Functional Consultant Sample Questions (Q164-Q169):

NEW QUESTION # 164
You are a field service administrator for your company.
You review the Field Service administrator guide to understand how the status fields can support your company's business processes.
Which unique entity system status value matches with its Entity Type? To answer, drag the appropriate unique entity system status values to the appropriate Entity Type. Each unique entity system status value may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view the content.
NOTE: Each correct selection is worth one point.

Answer:

Explanation:

NEW QUESTION # 165
You are responsible for setting up Dynamics 365 Field Service for proper billing and servicing.
Your client needs to understand the difference between billing accounts and service accounts for their multi-company organization.
Match the account type to the applicable scenario. To answer, drag the appropriate account type from the column on the left to the applicable scenario on the right. Each account type may be used once, more than once, or not at all.
NOTE: Each correct match is worth one point.

Answer:

Explanation:

Explanation

NEW QUESTION # 166
You are a Dynamics 365 for Field Service Administrator.
You need to add two compressor sub-components to one of the refrigerator customer assets, in the environment and set up the sub-components for the customer asset.
What must you do to properly set up the assets?

A. Add the compressor sub-components as sub-assets on the refrigerator customer asset record.
B. Click View Hierarchy on the refrigerator customer asset record.
C. Set the Master Asset on the sub-components to the refrigerator Customer Asset record.
D. Add the compressor sub-components as customer asset records.

Answer: A

Explanation:
Section: Manage assets and agreements
Explanation/Reference:

NEW QUESTION # 167
You implemented Microsoft Dynamics 365 Field Service for an electronics company.
The technician reports that they are unable to view the customer asset hierarchy and the functional location at the customer's location.
While setting up the Dynamics 365 Field Service mobile app, you assigned the Field Service Resource security role to a technician.
While working at the customer site, there were some internet connectivity issues and so the technician had to work offline.
Why was the technician unable to view customer asset hierarchy and functional location?

A. The security role assigned needs to be Field Service Admin
B. Internet connectivity is required.
C. The offline profile still needs to be published.
D. The functional location still needs to be assigned to the work order.

Answer: B

NEW QUESTION # 168
You need to create a purchase order for a thermal overload cooling fan for a refrigeration unit on the shop floor.
After creating a purchase order, what are the five steps, in sequence, for completing the order and receivingthe products? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.

Answer:

Explanation:

Explanation

NEW QUESTION # 169
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