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Apple Apple-Device-Support Exam Syllabus Topics:

Topic	Details
Topic 1	Describing Accessibility Features on Apple Devices: This section of the exam covers describing VoiceOver, Zoom, and Switch Control accessibility features.
Topic 2	Managing Apps: This section of the exam covers describing improved Calendar permissions and troubleshooting unresponsive apps on iPhone, iPad, or Mac.
Topic 3	Mobile Device Management: This section of the exam covers describing the difference between a personal Apple ID and a Managed Apple ID.
Topic 4	iCloud and Continuity: This section of the exam covers describing iCloud and Continuity. It also covers defining the MDM manages Continuity settings and how to troubleshoot Continuity by using Wireless Diagnostics. It covers creating an iCloud backup for a managed iPhone or iPad.
Topic 5	Managing Device Networking: Connect iPhone, iPad, or Mac to a secure organization Wi-Fi network.
Topic 6	Managing eSIMs and Cellular Data: This section of the exam covers setting up eSIM on iPhone and managing a transfer from a SIM to eSIM on iPhone.
Topic 7	Restoring, Reviving, or Recovering Mac Computers: This section of the exam covers restoring iPhone or iPad from the Finder backup or from Apple Configurator.
Topic 8	Troubleshooting Apple Devices: This section of the exam describes the console, disk utility, and describing activity monitor.
Topic 9	Protecting Data: This section of the exam covers bypassing the code on a managed device that has Activation Lock turned on. It also covers storing and accessing credentials such as passkeys and managed devices.
Topic 10	Managing Storage: This section of the exam covers managing data storage on Mac systems and optimizing storage on iPhones or iPads.

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Apple Device Support Exam Sample Questions (Q219-Q224):

NEW QUESTION # 219
Use this image to answer the question.

How do you get to this screen on iPhone?

A. Press and hold the side button and one of the volume buttons until the Emergency SOS slider appears.
B. Press the side button then one of the volume buttons. The Emergency Call slider appears.
C. Press and hold the side button, then drag the Emergency Call slider to call emergency services.
D. Rapidly press the volume up button five times. The Emergency Call slider appears.

Answer: A

Explanation:
The image shows the Emergency SOS screen on an iPhone, which allows you to quickly call emergency services and access your Medical ID. To get to this screen, you need to press and hold the side button and one of the volume buttons until the Emergency SOS slider appears. This works on iPhone 8 and later models. If you continue holding the buttons, a countdown will begin and an alert will sound. At the end of the countdown, your iPhone will automatically call emergency services. Alternatively, you can swipe right on the Emergency SOS slider to call emergency services immediately. You can also tap the Medical ID button to view or share your medical information, or the cancel button to exit the screen. References : 1 Use Emergency SOS on your iPhone - Apple Support 2 How to trigger Emergency SOS on your iPhone (and shut it off) - iMore

NEW QUESTION # 220
Select the setting in the sidebar that you should use to turn on Find My on your Mac.

Answer:

Explanation:

Explanation:
Turn on Find My Mac in iCloud settings so you can locate, lock, or erase your Mac.
* On your Mac, choose Apple menu > System Settings, then click [your name] at the top of the sidebar. ...
* Click iCloud on the right, then click Find My Mac.
https://support.apple.com/guide/findmy-mac/set-up-fmm53101237/mac

NEW QUESTION # 221
Which feature is available for Managed Apple Accounts but not for personal Apple Accounts?

A. Security Key Rotation
B. Managed and verified two-factor authentication
C. Access to the Appleseed for IT beta program
D. Managed iCloud Keychain

Answer: C

Explanation:
Appleseed for ITis a beta program exclusive to Managed Apple Accounts for testing organizational features.
* Option B: Security Key Rotation isn't a distinct feature.
* Option C: iCloud Keychain isn't "Managed" separately.
* Option D: Two-factor is standard, not unique.
* Option A: Correct-IT-specific.References: Apple Business Manager Guide (support.apple.com/guide
/apple-business-manager).

NEW QUESTION # 222
You suspect a hardware problem with your Mac. You want to use Apple Diagnostics to verify your suspicion.
What steps should you complete to use Apple Diagnostics? (Image of macOS startup options, disk and gear on a black background)

A. Turn on Mac, then press and hold the Shift key. Release the Shift key when a progress bar appears.
B. Turn on Mac, then press and hold the D key. Release the D key when a progress bar appears.
C. Press and hold the power button until Options appears. Release the power button, then press and hold Option-D.
D. Press and hold the power button until Options appears. Release the power button, then press and hold Command-D.

Answer: D

Explanation:
For Apple silicon Macs, hold the power button until startup options appear, then pressCommand-Dto start Apple Diagnostics.
* Option A: Shift is for Safe Mode.
* Option C: Option-D isn't valid here.
* Option D: D alone works on Intel, not always silicon.
* Option B: Correct for 2025 silicon Macs.References: Apple Support - "Use Apple Diagnostics" (support.apple.com/HT202731).

NEW QUESTION # 223
Select the setting in the sidebar that you should you use to copy the password of a known Wi-Fi network.

Answer:

Explanation:

Explanation:
Click Network in the sidebar, then click Wi-Fi on the right. Scroll down and click Advanced to open the list of known networks. Click the More button. next to the network name, then choose Copy Password.

NEW QUESTION # 224
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