Oracle 1Z0-1064-26 Sample Questions Answers: Oracle Fusion Service 2026 Implementation Professional - ActualPDF Instant Download

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Oracle 1Z0-1064-26 Exam Syllabus Topics:

Section	Objectives
Oracle Fusion Service Overview	- Service Configuration Basics 1. Basic setup and administration 2. Security roles and access control - Core Service Architecture 1. Service request lifecycle management 2. Fusion Service data model and components
Field Service and Dispatch	- Field service operations 1. Scheduling and dispatch rules 2. Work order management
Knowledge Management	- Knowledge articles 1. Creation and lifecycle management 2. Search and recommendation usage
Service Request Management	- Case and ticket handling 1. SLAs and escalation management 2. Creation, routing, and assignment rules - Customer interaction handling 1. Omnichannel support processes 2. Communication templates and notifications
Integrations and Extensions	- Integration capabilities 1. Third-party system integration 2. REST APIs and integration flows
Reporting and Analytics	- Service analytics 1. Operational reporting 2. Dashboards and KPIs

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Oracle Fusion Service 2026 Implementation Professional Sample Questions (Q22-Q27):

NEW QUESTION # 22
Identify two correct statements about the way Visual Builder Cloud service (VBCS) and Digital Customer Service (DCS) are related.

A. DCS is an Offering in Engagement Cloud and VBCS is part of that Offering.
B. DCS is a visual development tool for creating applications in VBCS.
C. VBCS is a visual development tool for creating applications in DCS.
D. DCS is an Offering in Engagement Cloud and VBCS is another Offering in Engagement Cloud.

Answer: A,C

NEW QUESTION # 23
Identify three considerations before starting the configuration of assignment rules to service requests.

A. the attributes of queues to use as criteria for your rule assignments
B. the rule sets you want to create and the rules to include in each rule set
C. the candidates of queues to use as criteria for your rule assignments
D. the attributes of service requests to use as criteria for your rule assignments
E. the candidates of service requests to use as criteria for your rule assignments

Answer: B,C,E

NEW QUESTION # 24
Which option describes the automated page presentation for incoming calls?

A. a feature that displays a detailed caller profile based on your customer's country when you answer your phone
B. a feature that displays a caller-appropriate application page based on your customer's native language when you answer your phone
C. a feature that displays a detailed caller profile based on a customizable set of parameters defined for your customer when you answer your phone
D. a feature that displays a caller-appropriate application page based on a set of navigation rules defined for your customer when you answer your phone

Answer: A

NEW QUESTION # 25
Which statement is correct when describing the process of adding assignment rules from Service Setup?

A. Use the "Manage Service Request Assignment Object" task, access and lock the appropriate objects, create new rule set(s), add conditions and actions, save and publish.
B. Use the "Manage Service Request Assignment Object" task, access the applicable service requests, create and apply new rule set(s) to the service requests, add conditions and actions, save and close.
C. Use the "Manage Service Assignment Rules" task, access and lock the appropriate rules sets, create new rule(s), add conditions and actions, save and close.
D. Use the "Manage Service Assignment Rules" task, access the appropriate rules sets, create new rule(s), add conditions and actions, save and publish.

Answer: B

NEW QUESTION # 26
One of your service agents needs a new search filter on his Service Requests' list page.
How can the agent achieve this?

A. Grant the agent Administrator permissions to add new search filters.
B. Add fields from the advanced search functionality.
C. Create a new search through the application composer.
D. Create several personalized searches and create them to each other.

Answer: C

NEW QUESTION # 27
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