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CompTIA 220-1202 Exam Syllabus Topics:

SectionWeightObjectives
Operational Procedures21%- Communication and professionalism
  • 1. SLA management
    • 2. Customer service techniques
      • 3. Incident reporting
        - Safety and compliance
        • 1. Privacy and regulatory compliance
          • 2. Environmental controls
            • 3. Workplace safety procedures
              - IT service management
              • 1. Documentation and change management
                • 2. Disaster recovery planning
                  • 3. Backup and recovery processes
                    Operating Systems28%- Windows installation, configuration, and management
                    • 1. Command-line tools and scripting
                      • 2. Device drivers and system updates
                        • 3. Windows 10/11 features and settings
                          • 4. File systems, partitions, and storage management
                            - macOS, Linux, and Chrome OS basics
                            • 1. System configuration and maintenance
                              • 2. Command-line operations
                                • 3. Installation and navigation
                                  - Mobile operating systems
                                  • 1. App installation and security settings
                                    • 2. Android and iOS configuration
                                      • 3. Mobile device management
                                        Software Troubleshooting23%- Mobile device troubleshooting
                                        • 1. App and OS update failures
                                          • 2. Performance and battery problems
                                            • 3. Connectivity and synchronization issues
                                              - Application and security troubleshooting
                                              • 1. Security-related issues and fixes
                                                • 2. Installation and compatibility problems
                                                  • 3. Application crashes and errors
                                                    - Operating system issues
                                                    • 1. System crashes and performance issues
                                                      • 2. Boot errors and startup problems
                                                        • 3. Update and driver failures
                                                          Security28%- Security fundamentals
                                                          • 1. Permissions and access control
                                                            • 2. Zero Trust concepts
                                                              • 3. Authentication and authorization
                                                                - Threats and mitigation
                                                                • 1. Data protection and disposal
                                                                  • 2. Social engineering prevention
                                                                    • 3. Malware types and removal
                                                                      - Network and application security
                                                                      • 1. Encryption technologies
                                                                        • 2. Firewalls and security appliances
                                                                          • 3. Wireless security protocols

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                                                                            CompTIA A+ Certification Exam: Core 2 Sample Questions (Q249-Q254):

                                                                            NEW QUESTION # 249
                                                                            Which of the following should be used to verify the integrity of a downloaded patch?

                                                                            Answer: C

                                                                            Explanation:
                                                                            Hashing is used to verify the integrity of a downloaded patch by comparing the file's calculated hash value with the hash published by the vendor. If the values match, the patch has not been altered or corrupted.


                                                                            NEW QUESTION # 250
                                                                            After using a third-party disk optimization software package, a technician restarts a laptop and receives the message "No operating system found." The technician verifies that the BIOS properly recognizes the SSD.
                                                                            Which of the following should the technician do next?

                                                                            Answer: B

                                                                            Explanation:
                                                                            Comprehensive and Detailed Explanation From Exact Extract:
                                                                            Disk optimization tools can sometimes corrupt theMaster Boot Record (MBR). If BIOS sees the drive but can
                                                                            ' t boot, repairing the MBR using installation media is the correct next step.
                                                                            FromAll-in-One Exam Guide:
                                                                            "When BIOS recognizes the drive but no OS is found, the issue is often with the boot record. Use installation media to access recovery tools and repair the MBR or boot loader."


                                                                            NEW QUESTION # 251
                                                                            A user is trying to install new software. The application downloads successfully, but when the user attempts to install the application, the user receives a prompt for credentials. Which of the following would the technician most likely do to resolve this issue?

                                                                            Answer: D

                                                                            Explanation:
                                                                            The credential prompt during installation is caused by User Account Control requiring administrative privileges to install software. Adjusting UAC settings or providing appropriate administrative approval resolves the issue by allowing the installation to proceed with elevated permissions.


                                                                            NEW QUESTION # 252
                                                                            A company wants to use a single operating system for its workstations and servers and avoid licensing fees.
                                                                            Which of the following operating systems would the company most likely select?

                                                                            Answer: B

                                                                            Explanation:
                                                                            Linux is an open-source operating system that is freely available and does not require traditional licensing fees. It is highly versatile and scalable, making it suitable for both workstations and servers. Many enterprise environments use Linux to reduce software costs and benefit from robust server features.
                                                                            B). Windows requires per-device or per-user licensing for both workstation and server editions.
                                                                            C). macOS is proprietary and limited to Apple hardware with licensing restrictions.
                                                                            D). Chrome OS is designed for lightweight devices and lacks server functionality.
                                                                            Reference:
                                                                            CompTIA A+ 220-1102 Objective 1.8 & 1.9: Identify common features and tools of the Linux client/desktop OS.
                                                                            Study Guide Section: Open-source operating systems and licensing considerations


                                                                            NEW QUESTION # 253
                                                                            A company executive is currently attending a major music festival with a large number of attendees and is having trouble accessing a work email account. The email application is not downloading emails and also appears to become stuck during connection attempts. Which of the following is most likely causing the disruption?

                                                                            Answer: A

                                                                            Explanation:
                                                                            Large gatherings like music festivals often overwhelm local cellular towers due to the sheer number of devices competing for bandwidth and signal. This congestion can cause mobile applications, such as email clients, to stall or fail when attempting to download messages.


                                                                            NEW QUESTION # 254
                                                                            ......

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