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Salesforce Plat-UX-101 Exam Syllabus Topics:

SectionWeightObjectives
Human-Centered Design12%- Apply design thinking and human-centered principles
  • 1. Design for accessibility and inclusivity
  • 2. Align design with Salesforce best practices
  • 3. Define problem statements and design principles
Declarative Design27%- Design using Salesforce declarative tools
  • 1. Optimize page layouts, record types, and views
  • 2. Apply Salesforce Lightning Design System (SLDS)
  • 3. Use Lightning App Builder and Flow for user experience
  • 4. Design navigation and information architecture
Testing11%- Validate and test designs
  • 1. Gather feedback and iterate designs
  • 2. Measure design success and adoption
  • 3. Conduct usability testing and heuristic evaluation
Design System Implementation20%- Leverage SLDS and design standards
  • 1. Maintain consistency and branding
  • 2. Adapt designs for mobile and different devices
  • 3. Use SLDS components and tokens
Strategy and Governance17%- Define UX strategy and governance
  • 1. Collaborate with stakeholders and teams
  • 2. Plan UX roadmap and adoption
  • 3. Establish design guidelines and standards
Discovery13%- Gather user requirements and plan design strategy
  • 1. Translate business needs into user-centered goals
  • 2. Apply user research methods
  • 3. Identify user personas and their workflows

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Salesforce Certified Platform User Experience Designer 認定 Plat-UX-101 試験問題 (Q106-Q111):

質問 # 106
Cloud Kicks is making inclusive design a priority for its communities and customers.
What are the three inclusive design action-oriented principles?

正解:B

解説:
The three inclusive design action-oriented principles are:
Recognize exclusion: Identify and understand the barriers that prevent people from accessing or using a product or experience. Exclusion can be caused by ability, context, or personal factors.
Learn from diversity: Seek out and learn from the perspectives of people who have a range of experiences, backgrounds, and identities. Diversity can be a source of inspiration and innovation.
Solve for one, extend to many: Design solutions that address the needs of a specific person or group, and then generalize them to benefit a wider audience. Solving for one can reveal hidden opportunities and create more inclusive outcomes.Explore Inclusive Design,Inclusive Design


質問 # 107
Cloud Kicks has a text information-rich Salesforce org. The company wants to maximize the content on every screen because most of its employees use laptops with limited screen space.
Which global user interface setting should be used to solve this problem?

正解:C

解説:
Compact display density is a global user interface setting that allows users to view more content on every screen by reducing the amount of space between page elements and aligning the field labels to the left of the fields. Compact display density is suitable for text information-rich Salesforce orgs, such as Cloud Kicks, that want to maximize the use of limited screen space on laptops.Compact display density can be set as the default for the org by the system admins, or chosen by individual users from their profile menu1.
Comfy display density is another global user interface setting that provides a spacious view with labels on the top of fields and more space between page elements. Comfy display density is suitable for orgs that want to emphasize readability and clarity, or that have more complex or interactive fields.Comfy display density is not the best option for Cloud Kicks, as it would reduce the amount of content that can be displayed on each screen1.
Enable collapsible sections is a feature that allows users to collapse or expand sections on a record page layout. Collapsible sections can help users focus on the most relevant information and reduce scrolling. However, collapsible sections are not a global user interface setting, but a page layout option that can be configured by the admins.Collapsible sections can be used in combination with either comfy or compact display density, but they do not affect the alignment of the field labels or the spacing between the page elements2.


質問 # 108
Which document should be the source of truth for consistency when implementing a company's brand on Salesforce?

正解:C

解説:
The correct answer is A. The company's style guide, according to the uploaded study guide.
A corporate style guide defines the standards that govern how the brand should be represented. Depending on the organization, this can include approved logos, colors, typography, imagery, tone, spacing conventions, and rules governing how brand assets should or should not be used.
When implementing the brand within Salesforce, the UX Designer should therefore use the company's style guide as the authoritative reference. This ensures the Salesforce experience remains consistent with the organization's other customer-facing and employee-facing channels.
Option B, a design system, may provide reusable components, patterns, tokens, and implementation standards. While highly valuable, the question specifically asks for the document serving as the brand source of truth, and the study guide identifies the style guide.
Option C, project design principles, typically describes higher-level principles that guide decisions within a specific initiative. They do not necessarily contain the detailed brand specifications required for consistent implementation.
The UX objective is to avoid isolated interpretation of the company's identity. Using one authoritative brand reference helps designers make consistent decisions across pages, components, communications, and channels.
Study Guide reference/topics: Brand consistency, style guides, Salesforce branding, UX Fundamentals.


質問 # 109
A UX Designer is creating a customer support site in Experience Builder that will be internationalized across
12 different countries. Which design considerations should be made when planning for this site?

正解:A

解説:
The uploaded study guide identifies C. There are different writing directions (right to left vs. left to right) and layouts need to be adjusted accordingly as the correct internationalization consideration.
The site will be used across twelve countries, so the UX Designer must plan beyond simple text translation.
Different languages can follow different writing directions, and that affects the structure and flow of the entire interface.
A right-to-left language may require layout adjustments to navigation, alignment, component sequencing, and the general reading flow so that the experience remains natural for the intended audience.
Option A is problematic because a country and a language are not equivalent concepts. A country can contain multiple languages, and the same language can be used across multiple countries. The study guide therefore does not select flags as the ideal language-switching mechanism.
Option B suggests that users in different countries inherently perceive color contrast differently. That is not the internationalization consideration keyed by the guide.
The broader HCD lesson is that internationalization must account for the structural characteristics of language and culture, not simply replace words. Layout direction is therefore a fundamental design requirement when supporting both left-to-right and right-to-left writing systems.
Study Guide reference/topics: Internationalization, right-to-left layouts, Experience Builder, global UX, Human-Centered Design.


質問 # 110
Cloud Kicks asks its UX Designer to create a B2B sales portal that can easily integrate customer relationship management.
Which Salesforce solution should be used?

正解:A

解説:
Experience Cloud is the Salesforce solution that enables businesses to create engaging and personalized digital experiences for their customers, partners, and employees. Experience Cloud can easily integrate customer relationship management (CRM) data from Sales Cloud, Service Cloud, and other Salesforce products to provide a seamless and consistent experience across different touchpoints. Experience Cloud can also leverage the power of Commerce Cloud to create B2B sales portals that allow buyers to browse, order, and pay for products online. Experience Cloud offers various templates, components, and tools to design and build customized and branded B2B sales portals that meet the needs and expectations of the target audience.Experience Cloud Overview,Learn About B2B Commerce,Salesforce B2B Commerce Basics


質問 # 111
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