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SAP C-FSM-2601 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Smartforms8% - 12%- Features and use cases of Smartforms
- Create and manage Smartform templates
Topic 2: Crowd Workforce<8%- Manage crowd workforce assignments
- Concept and benefits of Crowd Service
Topic 3: Master Data Management<10%- Components and data model of MDM
- Create, maintain, and integrate master data
Topic 4: Integrations<8%- Integration with SAP and third-party systems
- End-to-end integration scenarios
Topic 5: Customer Self-Service<8%- Self-service portal and process flow
- Service request creation and execution
Topic 6: Analytics and Reports<10%- Access and use reporting tools
- Generate and interpret reports for decision-making
Topic 7: Mobile SAP Field Service Management Application11% - 20%- Features and capabilities of mobile app
- Accept, execute, and close service calls
Topic 8: Planning and Dispatching11% - 20%- Create, assign, and manage service calls and resources
- Features of planning and dispatching module
Topic 9: Architecture and Administration11% - 20%- Architectural components of SAP FSM
- Company settings, permissions, and business rules configuration

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SAP Certified - SAP Field Service Management Sample Questions (Q33-Q38):

NEW QUESTION # 33
Customer use self-service through the portal and the chat assistant.
Choose the correct answer.

Answer: A


NEW QUESTION # 34
Which mechanisms facilitate communication and data exchange in the clean core concept?
Choose the correct answer.

Answer: D


NEW QUESTION # 35
What updated requirements are included in the RISE Competency Framework?
There are two correct answers.

Answer: A,B


NEW QUESTION # 36
What is the main tool in SAP Field Service Management for dispatchers?
Choose the correct answer.

Answer: D


NEW QUESTION # 37
Dispatchers can use the Windows mobile app for things like planning and dispatching. True or false?
Choose the correct answer.

Answer: A


NEW QUESTION # 38
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