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Salesforce Slack-Admn-201 Exam Syllabus Topics:

Section	Weight	Objectives
Topic 1: Fundamentals	9%	- Differentiate between Slack plans and features - Understand Slack roles and responsibilities - Navigate the Slack Admin console
Topic 2: Workspace Administration	9%	- Understand Enterprise Grid organization vs single workspace - Configure workspace-level and org-level policies - Manage workspace settings and configurations
Topic 3: Channel & User Group Administration	28%	- Manage user groups and channel permissions - Configure channel management policies - Manage default channels and required channels - Implement channel naming conventions and best practices - Convert public channels to private channels
Topic 4: App Administration	10%	- Understand Slack Connect for inter-organization collaboration - Configure app permissions and settings - Manage integrations and workflows - Manage app approvals and app directory
Topic 5: Security	15%	- Monitor and audit workspace activity - Configure security policies and compliance settings - Configure domain and IP restrictions - Enable multi-factor authentication (MFA) - Manage DLP (Data Loss Prevention) and retention policies
Topic 6: Enabling Slack Success	15%	- Drive organizational collaboration and productivity - Promote best practices and user adoption - Use analytics and reporting to measure engagement - Create help channels for user support
Topic 7: User Lifecycle Management	14%	- Configure single sign-on (SSO) and identity management - Manage user roles and admin roles - Handle user onboarding and offboarding - Configure user provisioning and deprovisioning

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Salesforce Certified Slack Administrator Sample Questions (Q171-Q176):

NEW QUESTION # 171
Your company just moved to Slack Enterprise Grid after using Slack inconsistently across departments.
Current situation:
* Marketing team: one workspace with hundreds of channels and customizations.
* Sales team: two separate workspaces ("The Greatest Sales Team" and "More Deals More Money") with a few dozen channels each.
What is the best approach for streamlining your Enterprise Grid design while still meeting organizational needs? (Select the best answer.)

A. Move all the data out of the two sales workspaces and into the marketing workspace. Rename the marketing workspace to "Marketing and Sales." Archive the two sales workspaces.
B. Consolidate "More Deals More Money" and "The Greatest Sales Team," then rename the workspace as
"Sales." Then, update the URL to align with your organization's branding. Leave the marketing workspace as-is.
C. Export all the existing workspace data from all workspaces and then import it into your new Enterprise Grid Org as a single consolidated workspace.
D. Delete the two sales workspaces and create a new workspace called "Sales" since you can't change core workspace details such as the URL. Leave the marketing workspace as-is.

Answer: B

Explanation:
Slack recommends:
"When moving to Enterprise Grid, consolidate where possible but avoid unnecessary disruption. Rename and rebrand workspaces appropriately while keeping existing structures when they serve their users well." This keeps the marketing team undisturbed and consolidates sales into one clean, unified workspace.
(Reference: Slack Administration Study Guide - Enterprise Grid Migration Strategy)

NEW QUESTION # 172
Large Inc has a number of apps pre-approved in the App Directory for their teams to use, but their admins want to nominate a group of "App Approval Ambassadors" in addition to their Workspace Owners. These
"Ambassadors" will be responsible for reviewing and approving or denying apps in a #plz-app-request channel.
How can the Org Admin ensure that these "Ambassadors" are able to most efficiently approve or deny apps?

A. Promote the "Ambassadors" to Workspace Owners in Slack.
B. Promote the "Ambassadors" to Workspace Admins in Slack.
C. Add the "Ambassadors" as "selected members or groups" to manage Approved Apps.
D. Have the "Ambassadors" conduct app review in the channel, using emoji to alert the Admins to whitelist the app.

Answer: C

Explanation:
In Enterprise Grid, you can:
"Delegate app management by selecting specific members or user groups who are allowed to review, approve, and manage app requests." This provides a controlled and efficient way to expand app review capabilities without elevating users to Workspace Owner or Admin roles.
(Reference: Slack Administration Study Guide - App Management and Delegated App Approvals)
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NEW QUESTION # 173
You're an Org Admin for your university's Slack Enterprise Grid organization.
You want to measure Slack adoption for incoming students one month into the school year.
What is the best option to measure adoption analytics?

A. Refer to the total number of channels and workspaces incoming students have joined one month into the school year.
B. Refer to the total number of messages sent in direct messages (DMs).
C. Refer to the number of workspaces incoming students have created one month into the school year.
D. Refer to the average number of days users were active within the last month.

Answer: D

Explanation:
Slack's official analytics guidelines recommend:
"The average number of active days per user is a strong measure of engagement and adoption." Number of DMs (A) focuses only on private messaging, not overall adoption. Channel/workspace membership (B) doesn't measure activity. New workspace creation (D) is not typically relevant to students and is often disabled.
(Reference: Slack Administration Study Guide - User Activity Analytics)
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NEW QUESTION # 174
As an Org Admin at a healthcare company, you've been tasked with simplifying the experience for getting an upcoming communications project Slack-ready. A team of your organization's employees will work with a dozen rotating consultants at a communications agency to manage several communications campaigns over the next 6 to 8 months.
You'll manage this external collaboration using guests or Slack Connect.
What is the best method for managing this collaboration?

A. Use Slack Connect to allow each organization to manage privacy settings, oversee channel naming, and add their own team members as project needs shift.
B. Provide the communications agency with guest accounts so that they can invite additional external users to the channels as needed.
C. Provide the communications agency with guest accounts so that you can block file uploads/downloads for this work.
D. Use Slack Connect in order to automatically sunset the external access to the shared Slack channels after the 8 months is completed.

Answer: A

Explanation:
Slack recommends using Slack Connect for secure, flexible external collaboration:
"Slack Connect enables organizations to manage their own members, privacy settings, and security policies while sharing channels with external partners." Using guest accounts (B, D) would require you to manage all external users yourself, which is burdensome and inflexible. Option C incorrectly implies that Slack Connect automatically sunsets access - expiration must be manually managed.
(Reference: Slack Administration Study Guide - Slack Connect External Collaboration)
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NEW QUESTION # 175
What are two reasons why a company would be interested in using SAML single sign-on (SSO) to authenticate its users on Slack?
(Select the TWO best answers.)

A. It replaces the need for your admins to have to set up an identity provider (IdP) for Slack.
B. It allows your organization to control the encryption keys to your users' data within Slack.
C. It is a standard security feature that is available on all of Slack's paid plans.
D. It gives organizations more control over their security policies, including password format requirements.
E. It allows employees to use the same login credentials they already use for other applications.

Answer: D,E

Explanation:
SAML SSO provides:
"Organizations with more control over their authentication policies, including password requirements, session durations, and login behaviors."
"Employees can use their existing login credentials for all applications, including Slack, through SSO integration with the identity provider." Option B is wrong because SSO depends on having an IdP in the first place. Option C is incorrect because SSO is available only on certain Slack paid plans (not all). Option E refers to Enterprise Key Management (EKM), not SSO.
(Reference: Slack Administration Study Guide - Single Sign-On (SSO) Benefits)
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NEW QUESTION # 176
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