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ITIL ITIL-5-Foundation Exam Overview:

Certification Vendor:	PeopleCert
Exam Name:	ITIL Foundation (Version 5)
Exam Number:	ITIL-5-Foundation
Exam Duration:	60 minutes
Exam Price:	USD 383
Certificate Validity Period:	3 years
Related Certifications:	ITIL 4 Strategic Leader ITIL 4 Managing Professional ITIL 4 Extension Modules ITIL 4 Foundation
Exam Format:	Multiple-choice
Available Languages:	Japanese, German, Italian, English, Spanish, French, Chinese (Simplified), Portuguese, Polish, Chinese (Traditional)
Passing Score:	65%
Real Exam Qty:	40
Sample Questions:	ITIL ITIL-5-Foundation Sample Questions
Exam Way:	Online (proctored) or at a Pearson VUE test center
Pre Condition:	No prerequisites. Accredited ITIL 5 Foundation training is strongly recommended but not required.
Official Syllabus URL:	https://www.peoplecert.org/browse-certifications/it-governance-and-service-management/ITIL-5-Foundation

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ITIL ITIL-5-Foundation Exam Syllabus Topics:

Topic	Details
Topic 1	The Digital Product and Service Lifecycle: Covers the eight-stage lifecycle model from Discover through Retire replacing ITIL 4's service value chain with end-to-end guidance.
Topic 2	Value Stream Mapping and Management: Teaches how to identify, map, and optimize value streams to improve flow, reduce bottlenecks, and enhance delivery outcomes.
Topic 3	The Four Dimensions of Product and Service Management: Ensures holistic service management by examining People, Technology, Partners, and Value Streams as interconnected factors.
Topic 4	Extension Module: AI Governance (Optional): An optional module addressing ethical, compliant, and responsible AI adoption, covering risk, transparency, and regulatory considerations.
Topic 5	ITIL Guiding Principles: Introduces the seven universal principles that guide decision-making and collaboration across any organizational context.
Topic 6	Digital Product and Service Management Concepts: Covers how digital products and services create and deliver value across their lifecycle in fast-changing, technology-driven environments.
Topic 7	The ITIL Service Value System (SVS): Explains how guiding principles, governance, value chain activities, and continual improvement work together as one integrated framework.
Topic 8	ITIL Management Practices: Introduces the purpose and core concepts of ITIL's 34 management practices across General, Service, and Technical categories.

ITIL Foundation (Version 5) Sample Questions (Q29-Q34):

NEW QUESTION # 29
Which ITIL concept includes governance, practices, and continual improvement?

A. The ' deliver ' and ' support ' value chain activities
B. The ' focus on value ' ITIL Guiding Principle
C. The ITIL Value System
D. The ' value streams and processes ' dimension

Answer: C

Explanation:
The ITIL concept that includes governance, practices, and continual improvement is the ITIL Value System, so option A is correct. The Value System is the overarching model that shows how all major ITIL components work together to enable value creation. It includes guiding principles, governance, the value chain, management practices, and continual improvement. This integrated structure helps organizations align strategic direction with operational execution while remaining adaptable and focused on value. The deliver and support activities are only two parts of the value chain, not the whole system. A guiding principle is only one component of the Value System. A dimension is a perspective used to ensure holistic consideration.
Therefore, the only option that fully includes governance, practices, and continual improvement is the ITIL Value System.

NEW QUESTION # 30
How do service providers contribute to the creation of service value for consumers?

A. They determine the financial outcomes for consumers directly
B. They replace consumers' responsibilities with their own services
C. They reduce risks and provide resources through specialization
D. They eliminate the need for consumers to use any resources

Answer: C

Explanation:
ITIL explains service value by connecting outcomes, costs, and risks. In that explanation, service providers help consumers achieve outcomes and, in doing so, take on some of the associated costs and risks. The book also states that service providers are usually specialized in certain types of services, and this specialization gives them access to the resources, knowledge, skills, and experience needed to deliver quality and assurance.
That is why option A is the correct answer. Option B goes too far because consumers still need resources of their own to consume services. Option C is misleading because the consumer still has responsibilities in a service relationship; the provider does not replace the consumer entirely. Option D is incorrect because service providers influence value but do not directly determine the consumer's financial outcomes. ITIL's core definition of a service is also relevant here: a service facilitates outcomes without the consumer having to manage specific costs and risks. When the question asks how providers contribute to service value, ITIL's answer is specialization plus reduction or management of consumer costs and risks, which is captured best by A.

NEW QUESTION # 31
Which of the following is NOT a success metric of ' discover ' activity?

A. Strategic fit of the organization ' s products and service offerings
B. Market relevance of the products and service offerings
C. Service performance against the agreed SLA targets
D. Stakeholder satisfaction with products and service offerings

Answer: C

NEW QUESTION # 32
What is an error ?

A. An event causing critical loss
B. A reduction in the quality of a service
C. An unplanned interruption to a service
D. A flaw or vulnerability in a service

Answer: D

Explanation:
The correct answer is D. ITIL Version 5 defines an error as a flaw or vulnerability that may cause incidents.
This makes option D the best answer, although the most precise ITIL wording is "a flaw or vulnerability that may cause incidents." Errors are closely related to the support activity, where organizations identify and resolve incidents, fulfil disaster recovery procedures, and capture consumer feedback. ITIL also explains that the investigation of incidents may identify errors in products or work processes, which are also known as problems when they are causes or potential causes of incidents. Option A describes degradation or reduction in service quality, but it does not define an error. Option B describes an incident, because an incident is associated with interruption or degradation of a service. Option C describes a serious event or possible disaster impact, not an error. An error may remain hidden until it contributes to one or more incidents, so identifying and managing errors is important for improving reliability and preventing recurrence.

NEW QUESTION # 33
How should the ITIL Guiding Principles be combined when an organization is making a decision?

A. By using the "keep it simple and practical" principle and one or two others that are relevant to the specific decision
B. By using all the guiding principles equally when making any decision
C. By selecting one guiding principle to follow as the main basis for every decision
D. By considering each guiding principle to understand its relevance before applying it

Answer: D

Explanation:
ITIL Version 5 makes clear that the guiding principles interact with and depend on each other. The text explains that organizations should not treat them as isolated rules or apply one principle mechanically in every case. Instead, decision-makers should recognize the relationships between the principles and consider how each may apply to the context. ITIL provides examples: if an organization is progressing iteratively with feedback, it should also think and work holistically; focusing on what is truly valuable supports keeping things simple and practical. This supports option C, which says each guiding principle should be considered to understand its relevance before applying it. Option A is too rigid because ITIL does not say all principles must be used equally in every decision. Option B is incorrect because ITIL never recommends one principle as the basis for every decision. Option D is too narrow and arbitrary, since the principles should be considered in context rather than starting with a fixed pair. Therefore, the ITIL 5 view is contextual, integrated, and balanced, making C the verified answer.

NEW QUESTION # 34
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