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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Salesforce Fundamentals | 10% | - Platform architecture and key concepts - Standard vs custom functionality |
| Topic 2: User Interface | 23% | - Lightning App Builder - UI customization and page layouts - Dynamic pages and components |
| Topic 3: App Deployment | 20% | - Sandbox and release management - Change sets and deployment tools |
| Topic 4: Data Modeling and Management | 20% | - Data management tools - Objects and relationships - Data validation and integrity |
| Topic 5: Business Logic and Process Automation | 27% | - Approvals and automation tools - Flow builder - Workflow rules and process automation |
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質問 # 254
The Director of Customer Service wants to receive a notification when a case stays in the new status for more than four business hours. Which two automation processes should be used to accomplish this? Choose 2 answers
正解：A、B
解説：
The correct answers are B. Flow Builder and D. Escalation rules.
Escalation rules are the most direct Salesforce Service feature for this requirement. They are designed to automate case escalation when cases are not resolved or not acted on within a defined time period. Salesforce documentation explains that escalation rule entries can use business hours, and escalation actions can send notification emails when the case escalates.
Flow Builder can also be used because record-triggered flows support scheduled paths, allowing automation to run after a defined time from a triggering record event. A flow can check whether the Case is still in New status and then send a notification. For strict business-hour calculation, the app builder must design the flow carefully around the correct time source/business-hour logic.
A is incorrect because validation rules only prevent invalid data from being saved; they do not wait four business hours and send notifications.
C is incorrect for the Platform App Builder context because Scheduled Apex is a programmatic approach, while declarative automation tools are available and preferred for this requirement.
質問 # 255
An app builder wants to create a custom Sync button on Account that will call a Lightning Web Component that connects with an external system. This action should only be available If the custom Status field is set to Ready to Sync.
What should an app builder use to add this functionality to an Account record page?
正解：C
解説：
Dynamic actions are a new feature that allow app builders to create custom buttons or actions that can call Lightning Web Components and display them conditionally based on field values or other criteria. Formula fields, AppExchange products, and custom links are not able to call Lightning Web Components.
質問 # 256
Cloud Kicks (CK) increased its Salesforce development efforts so that it now has multiple custom development efforts happening in parallel. CK's developers and admins perform the custom (rations and have complained that working in one sandbox has led to many problems. They requested a solution in which they can work in at least 20 different sandboxes at once, that all start with the same base configuration and data.
What should an app builder use to solve the problem?
正解：C
解説：
Reference:
Salesforce Help - Types of Sandboxes
質問 # 257
The Dream House Realty (DR) service manager asks for some Improvements in case management. They want to enforce compliance so That cases are unable to be reverted to an earlier case status, and to Ensure that certain fields are required when specific case criteria are met. Which solution should an app builder implement to meet these Requirements?
正解：C
解説：
The correct answer is D.
Validation rules are the right declarative tool to enforce data compliance before a record is saved. They can prevent a Case from moving backward to an earlier Status and can require specific fields when Case criteria are met. Salesforce formula functions such as ISCHANGED() compare whether a field value changed, and validation rules can use formula logic to stop invalid saves.
Why others are incorrect:
Approval Process is for routing records for approval.
Dependent picklists control picklist value availability, not status regression.
Case Flow can automate case processes, but validation rules are the best tool for enforcing save-time compliance.
質問 # 258
Universal Containers uses the Asset object to track products that Are installed at customer locations. A new object, Asset Inventory, has Been created to capture details about the asset. Which approach should the app builder take to Asset Inventory as a Related list on Asset?
正解：D
解説：
The correct answer is A. Create a lookup relationship on Asset Inventory to Asset. Add the Asset Inventory related list to the Asset page layout.
To show Asset Inventory records as a related list on Asset, the child object must contain the relationship field pointing to the parent object. In this scenario, Asset Inventory is the child/detail-style object, and Asset is the parent record where the related list should appear.
Salesforce relationship fields connect records between objects, and related lists can then be added to the parent object's page layout. Salesforce documentation for related lists confirms that related lists are managed from the object's page layout.
Why others are incorrect:
B is incorrect because a roll-up field does not create the relationship or related list.
C is incorrect because the relationship direction is wrong; the relationship field should be created on Asset Inventory, not on Asset.
D is incorrect because a junction object is only needed for many-to-many relationships. Here, Asset Inventory records simply need to relate to Asset records.
質問 # 259
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