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Salesforce Slack-Admn-201 Exam Syllabus Topics:

Section	Objectives
Topic 1: Workspace Administration	- Slack workspace setup and configuration - User provisioning and identity management
Topic 2: Channel and Collaboration Management	- Messaging and collaboration features - Channel structure and governance
Topic 3: Troubleshooting and Support	- Common workspace issues resolution - Admin tools and diagnostic capabilities
Topic 4: Security and Compliance	- Data retention and compliance settings - Authentication and access controls
Topic 5: Integrations and App Management	- Salesforce and third-party integrations - Slack app installation and management

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Salesforce Certified Slack Administrator Sample Questions (Q134-Q139):

NEW QUESTION # 134
You're an Org Owner trying to determine which organizations your company works with in Slack Connect channels.
What is the best way to gather this information?

A. Export the list of Slack Connect channels from the analytics dashboard.
B. Review the Slack Connect connections in the Org Admin dashboard.
C. Review the Slack Connect section of your Slack sidebar.
D. Search for Slack Connect channels in the channel management dashboard.

Answer: B

Explanation:
Slack states:
"The Org Admin dashboard provides a section where you can view all Slack Connect connections - including which organizations you are connected with." The sidebar (A) only shows personal view. Channel Management (C) shows channels, not connections.
Analytics dashboard exports (D) focus on usage metrics, not organizational connections.
(Reference: Slack Administration Study Guide - Managing Slack Connect Connections)

NEW QUESTION # 135
You're an Org Owner hoping to help your admins implement an automated approval process for app and integration requests.
What is the best approach to take?

A. * Create rules to approve apps and integrations based on their licensing cost.
* Enable custom approval status notifications to requesters.
* Create rules at the workspace level.
B. * Create a list of trusted members for app and integration approvals.
* Enable custom approval status notifications to approvers.
* Create rules at both the Enterprise Grid and workspace level.
C. * Create an ordered list of conditional rules for app and integration approvals.
* Enable custom approval status notifications to requesters.
* Create rules at both the Enterprise Grid and workspace level.

Answer: C

Explanation:
Slack automation for app approvals suggests:
"Admins can define conditional rules to automatically approve or restrict apps and integrations and notify requesters of the approval status, while creating rules both at the org and workspace level for flexibility." Listing trusted members (B) does not automate the process. Cost-based approvals (C) are too narrow and risky.
(Reference: Slack Administration Study Guide - Automating App and Integration Approvals)

NEW QUESTION # 136
During a re-org within your organization, the IT department is renamed to Business Technology (BT). Many channels will need to change their prefixes from #it- to #bt-.
The original channel creators are no longer at the organization.
What is the most efficient strategy to ensure the channel prefixes are updated?

A. Promote members leading the IT to BT department name change initiative to the Channel Manager role in the key channels.
B. Join all public IT channels and request access to private channels in order to update the channel settings.
C. Write a script using the channels API to rename all channels with "#it-" to "#bt-" in bulk.
D. Use your preference menu to create an automatic keyword notification for IT and BT.

Answer: C

Explanation:
Slack API best practices specify:
"The channels.rename method within the Slack API allows admins to programmatically rename channels, making bulk updates efficient and standardized." Manually managing through Channel Manager roles (B) or joining channels (D) is slow and error-prone.
Keyword notifications (A) don't rename channels.
(Reference: Slack Administration Study Guide - Managing Channels and Using APIs)

NEW QUESTION # 137
You're a Workspace Admin on a Slack Enterprise Grid plan.
Your marketing team is working with an external contractor for a new product launch.
The contractor does not have Slack access, and multiple internal teams need to collaborate with them.
Which type of access should you recommend for the contractor?

A. Multi-Channel Guest with access to all relevant project channels
B. Full member with access to the marketing workspace
C. Slack Connect direct message (DM) between the contractor and project lead
D. Single-Channel Guest with access to one project channel

Answer: A

Explanation:
Slack best practices recommend:
"For external users who need access to multiple channels but not the entire workspace, a Multi-Channel Guest account is the ideal solution." Full member access (D) is inappropriate for external users. Slack Connect DMs (B) would not provide full channel collaboration. Single-Channel Guest (C) would limit the contractor unnecessarily.
(Reference: Slack Administration Study Guide - Managing Guest Accounts in Enterprise Grid)
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NEW QUESTION # 138
Your organization's Head of Customer Service wants to better support internal collaboration between service agents working through high-priority customer tickets.
As a Workspace Admin, what recommendation should you provide to help service agents collaborate more efficiently in Slack and reduce meetings?

A. Advise service agents to ask for help in their team channel and troubleshoot high-priority customer tickets in thread.
B. Enable service agents to post Clips in team channels to provide troubleshooting demos for high-priority customer tickets.
C. Enable service agents to create a new channel for each high-priority customer ticket and use emoji reactions to expedite responses.
D. Encourage service agents to use Huddles when troubleshooting high-priority customer tickets.

Answer: D

Explanation:
Slack recommends:
"Use Huddles for lightweight, real-time, informal discussions to troubleshoot quickly without needing to schedule formal meetings." This directly helps service agents collaborate live without adding overhead.
Options A and C are good for async work but do not replace real-time collaboration. Threads (D) are useful but are slower than live discussions.
(Reference: Slack Administration Study Guide - Using Huddles for Efficient Team Collaboration)

NEW QUESTION # 139
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