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Cisco 820-605 Exam Syllabus Topics:

SectionObjectives
Topic 1: Renewals and Expansion Strategy- Upsell and cross-sell strategies
- Renewal planning and lifecycle extension
Topic 2: Adoption and Value Realization- Measuring business outcomes and value realization
- Driving product adoption
Topic 3: Customer Success Foundations- Customer Success principles and value outcomes
- Role of Customer Success Manager in Cisco ecosystem
Topic 4: Customer Lifecycle Management- Customer journey mapping
- Onboarding and adoption phases
Topic 5: Customer Health and Engagement- Engagement strategies and retention practices
- Customer health scoring and metrics
Topic 6: Tools and Operational Metrics- KPIs, reporting, and performance measurement
- Customer success tools and platforms

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Cisco Customer Success Manager Sample Questions (Q108-Q113):

NEW QUESTION # 108
Which two actions are in adoption campaign? (Choose two.)

Answer: A,E

Explanation:
Explanation/Reference: https://support.totango.com/hc/en-us/articles/206811036-Putting-Customer-Success-Campaigns- Into-Action


NEW QUESTION # 109
Which two metrics are used by Customer Success Managers to measure customer success? (Choose two.)

Answer: D,E


NEW QUESTION # 110
During the past few months, the Customer Success Manager has been working on adoption sessions with all Network Security Staff from Company ABC. They had significant progress in how administrators are using the solution, implementing best practices, and reducing by half the time they spend performing a repetitive task. However, in a recent conversation, upper management questioned the renewal of the solution subscription. Which barrier must the CSM overcome?

Answer: A


NEW QUESTION # 111
How does the Customer Success Manager identify the product and solutions purchased by a customer?

Answer: A


NEW QUESTION # 112
In an onboarding session, introductions to new stakeholders were made, new KPIs were collated, and desired use cases were discussed. Which step does the Customer Success Manager take next?

Answer: C


NEW QUESTION # 113
......

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