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Salesforce Slack-Con-201 Exam Syllabus Topics:

Section	Weight	Objectives
Workflows and Integrations	12%	- Integrations and apps 1. Third-party integrations 2. App management and distribution - Workflow Builder 1. Custom workflow templates 2. Automate routine processes
Channel Strategy	25%	- Channel architecture design 1. Channel naming conventions and organization 2. Public vs. private channel strategy 3. Channel segments and cross-org channels - User Groups and permissions 1. Default channels and channel management policies 2. User Group creation and management
Discovery	20%	- Gather requirements 1. Identify current workflows and pain points 2. Understand business goals and collaboration needs - Stakeholder analysis 1. Identify key stakeholders and decision-makers 2. Conduct discovery workshops
Governance and Administration	20%	- Governance framework 1. Channel management policies 2. Acceptable use policies 3. Data governance and compliance - Workspace administration 1. Roles and permissions 2. Guest access management 3. Workspace settings and policies
Migration and Change Management	5%	- Migration planning 1. Transition from other platforms 2. Data migration strategies - Adoption and enablement 1. Training and change management plans 2. Best practices for Slack adoption
Security	18%	- Authentication and access 1. Single Sign-On (SSO) configuration 2. Domain verification and auto-provisioning - Slack security and compliance 1. Enterprise Key Management (EKM) 2. Data Loss Prevention (DLP) 3. Retention policies and export

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Salesforce Certified Slack Consultant Sample Questions (Q87-Q92):

NEW QUESTION # 87
For a live Slack workshop aimed at improving team collaboration, what experiential learning format should be prioritized?

A. Asking participants to take detailed notes on Slack's functionalities without any practical application
B. Providing a standard PowerPoint presentation on Slack's features with no interactive components
C. Solely focusing on individual learning tasks where participants work in isolation, without team interaction
D. Setting up collaborative team activities using Slack, where participants work together on tasks, fostering teamwork and practical application of Slack features

Answer: D

Explanation:
Collaborative team activities in a live workshop are ideal for experiential learning in Slack, especially for improving team collaboration. This format allows participants to actively use Slack's features in a team setting, applying what they learn in a practical, collaborative environment, which mirrors real-world use and enhances learning.

NEW QUESTION # 88
A growing tech company is restructuring its Slack workspace to improve navigation and findability. What advice should be given about channel naming to achieve this?

A. Allow team members to name channels based on inside jokes and personal preferences
B. Use creative and humorous names for all channels to enhance team engagement
C. Adopt a clear and descriptive naming convention that reflects the channel's purpose or team
D. Assign random names to channels for simplicity

Answer: C

Explanation:
A clear and descriptive naming convention makes it easier for users to navigate the workspace and find relevant channels, improving overall communication efficiency.

NEW QUESTION # 89
A rapidly growing tech startup is looking to use Slack to facilitate the integration of new team members. Which feature should they leverage in Slack to optimize the onboarding experience for these employees?

A. Set up an onboarding channel where new hires can ask questions but without any structured workflow
B. Encourage new employees to use Slack's search functionality to find relevant information and guidelines
C. Rely on existing employees to informally introduce new hires to Slack and its features
D. Create an automated workflow that guides new hires through a step-by-step onboarding process, including channel recommendations and key resources

Answer: D

Explanation:
An automated step-by-step onboarding workflow in Slack allows new hires to smoothly integrate into the company by systematically providing them with relevant channel recommendations, guidelines, and essential resources.

NEW QUESTION # 90
In establishing success metrics for a client's Slack deployment, what is a key consideration?

A. Measuring the success solely based on employee satisfaction with Slack's user interface
B. Ensuring that all metrics focus on the technical performance of Slack, such as uptime and speed
C. Setting a goal for the total number of messages sent in Slack within the first month
D. Developing metrics that are specific, measurable, achievable, relevant, and time-bound (SMART)

Answer: D

Explanation:
Success metrics for a Slack deployment should be SMART: specific, measurable, achievable, relevant, and time-bound. These criteria ensure that the metrics are well-defined, aligned with business objectives, realistic, and can be evaluated within a specific timeframe.

NEW QUESTION # 91
A legal firm using Slack needs to ensure that their communication aligns with the requirements of legal hold for potential litigation. Which Slack feature is most appropriate for them to utilize?

A. Custom retention settings for messages and files
B. Two-factor authentication for all users
C. Compliance Exports for ongoing legal investigations
D. Periodic data exports for backups

Answer: C

Explanation:
Compliance Exports are crucial for legal firms as they allow for the preservation of electronic communications, which is essential for meeting the requirements of legal hold during investigations.

NEW QUESTION # 92
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