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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: AI Agents | 35% | - Agent behavior configuration
|
| Topic 2: Data Cloud & Grounding | 20% | - Data integration for AI agents
|
| Topic 3: Testing, Deployment & Lifecycle | 15% | - Agent lifecycle management
|
| Topic 4: Governance & Observability | 10% | - AI governance
|
| Topic 5: Prompt Engineering | 20% | - Grounding techniques
|
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NEW QUESTION # 35
An Agentforce wants to use the related lists from an account in a custom prompt template. What should the Agentforce Specialist consider when configuring the prompt template?
Answer: B
Explanation:
When configuring a custom prompt template to use related lists, the Agentforce Specialist must be aware of the maximum number of related list merge fields that can be included. Salesforce enforces limits to ensure prompt templates perform efficiently and do not overload the system with too much data. As a best practice, it's important to monitor and optimize the number of merge fields used.
NEW QUESTION # 36
Universal Containers wants to be able to detect with a high level confidence if content generated by a large language model (LLM) contains toxic language. Which action should an Al Specialist take in the Trust Layer to confirm toxicity is being appropriately managed?
Answer: C
Explanation:
To ensure that content generated by a large language model (LLM) is appropriately screened for toxic language, the Agentforce Specialist should create a Trust Layer audit report within Data Cloud. By using the toxicity detector type filter, the report can display toxic responses along with their respective toxicity scores, allowing Universal Containers to monitor and manage any toxic content generated with a high level of confidence.
NEW QUESTION # 37
Universal Containers is evaluating Einstein Generative AI features to improve the productivity of the service center operation. Which features should the Agentforce Specialist recommend?
Answer: C
Explanation:
To improve the productivity of the service center, the Agentforce Specialist should recommend the Service Replies and Case Summaries features.
Service Replies helps agents by automatically generating suggested responses to customer inquiries, reducing response time and improving efficiency.
Case Summaries provide a quick overview of case details, allowing agents to get up to speed faster on customer issues.
Work Summaries are not as relevant for direct customer service operations, and Sales Summaries are focused on sales processes, not service center productivity.
NEW QUESTION # 38
Universal Containers (UC) wants to improve the productivity of its sales team with generative AI technology. However, UC is concerned that public AI virtual assistants lack adequate company data to general useful responses. Which solution should UC consider?
Answer: A
Explanation:
Universal Containers (UC) wants to harness generative AI to boost sales productivity. They are wary of public AI virtual assistants (like generic chatbots) that lack sufficient UC-specific data to generate useful business responses.
NEW QUESTION # 39
Universal Containers is considering leveraging the Einstein Trust Layer in conjunction with Einstein Generative AI Audit Data. Which audit data is available using the Einstein Trust Layer?
Answer: A
Explanation:
Universal Containers is considering the use of the Einstein Trust Layer along with Einstein Generative AI Audit Data. The Einstein Trust Layer provides a secure and compliant way to use AI by offering features like data masking and toxicity assessment.
The audit data available through the Einstein Trust Layer includes information about masked data-which ensures sensitive information is not exposed-and the toxicity score, which evaluates the generated content for inappropriate or harmful language.
NEW QUESTION # 40
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