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SAP C_C4HCX Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: SAP Emarsys Customer Engagement and SAP Marketing Cloud<=10%- Campaign management
- Marketing automation strategies
- Customer segmentation
Topic 2: Managing Clean Core<=10%- Evaluating for clean core principles
- Applying clean core methodology to SAP CX solutions
Topic 3: SAP Commerce Cloud11-20%- Order management
- Storefront and catalog management
- Commerce solution architecture
Topic 4: The Intelligent Enterprise<=10%- SAP Business Suite Strategy
- Understanding SAP's End-to-End Business Processes
Topic 5: SAP Sales Cloud and SAP Service Cloud11-20%- Sales process configuration
- Service ticket workflows
- Integration with back-end systems
Topic 6: SAP Customer Data Solutions11-20%- Customer Data Cloud (Identity and Consent)
- Customer Data Platform (Unification and Segmentation)
Topic 7: Extensibility in SAP CX Solutions11-20%- Side-by-side extensibility using SAP BTP
- Low-code/No-code development (SAP Build)
- In-app extensibility
Topic 8: SAP Integration Suite11-20%- Integration strategy and architecture
- API Management
- Open Connectors
- Cloud Integration capabilities

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SAP Certified - Solution Architect - SAP Customer Experience Sample Questions (Q65-Q70):

NEW QUESTION # 65
What are some of the features of SAP Commerce Cloud, integration extension pack?
Note: There are 3 correct answers to this question.

Answer: A,D,E


NEW QUESTION # 66
Which of the following can you use to explore released APIs?

Answer: A


NEW QUESTION # 67
What is used in SAP Service Cloud to capture and organize the services of a company in a hierarchical structure?

Answer: B


NEW QUESTION # 68
What features does SAP API Management offer?
Note: There are 2 correct answers to this question.

Answer: A,B


NEW QUESTION # 69
What are the three main pillars of the installed base?
Note: There are 3 correct answers to this question.

Answer: B,C,E


NEW QUESTION # 70
......

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