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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Designer Integration | 25% | - Integration with HCM Systems - Employee Readiness using Workforce Dimensions - Configurable Workspace Integration |
| Topic 2: Core Configuration | 30% | - HR Service Administration - Virtual Agent for HR - HR Service Catalog Configuration - HR Document Generation |
| Topic 3: HR Case Management | 25% | - HR Case Creation and Assignment - HR Case Lifecycle - HR Case Metrics and Reporting - Case Templates and Quick Actions |
| Topic 4: Employee Record Management | 20% | - Employee Documents and Signatures - Employee Service Center - Onboarding/Offboarding Processes - Employee Data Model |
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NEW QUESTION # 120
Which plugin, when paired with HRSD, delivers storage space, filing system, and functionality to purge and retrieve documents?
Answer: D
Explanation:
Verified Answer: D. Employee Document Management Very Short Explanation: The plugin that, when paired with HRSD, delivers storage space, filing system, and functionality to purge and retrieve documents is Employee Document Management. This plugin enables HR professionals to create, manage, and secure employee documents in a paperless way 1 . Employee Document Management provides features such as retention policies, legal holds, security policies, and audit trails to comply with HR file management requirements 1 . The other options are not correct because they are either not valid plugins or have different purposes. Employee Document Enterprise is not a valid plugin in ServiceNow. Document Keeper is not a valid plugin in ServiceNow. Employee Journey Management is a plugin that enables HR professionals to create and manage employee journeys that combine Lifecycle Event cases and Journey Accelerator action plans 2 .
NEW QUESTION # 121
Which Lifecycle Event activity type enables you to manage the dependencies or order of activities within an activity set?
Answer: B
NEW QUESTION # 122
What is used to create a link on an HR Case form that accesses information outside the application?
Answer: B
Explanation:
Verified Answer: C. Link Generator Very Short Explanation : The Link Generator is a feature that allows HR agents to create a link on an HR Case form that accesses information outside the application, such as a third- party website or an external document 1 . The Link Generator can be used to provide additional resources or guidance to employees or HR agents who are working on an HR Case 1 . The other options are not correct because they have different purposes. Restricted Caller Access is a feature that limits the access to HR Cases based on the caller's domain or company 2 . COE Configuration is a feature that allows HR administrators to configure the Centers of Excellence (COEs) that provide HR services to employees 3 . HR Service is a record that defines the type, category, and process of an HR request or issue 4 .
NEW QUESTION # 123
The Knowledge bases searched for the Knowledge results section on an HR Case are determined by what?
Answer: A
Explanation:
Reference: https://docs.servicenow.com/bundle/newyork-hr-service-delivery/page/product/human-resources
/concept/c_HRServiceAutomation.html
NEW QUESTION # 124
What do Client Roles define?
Answer: B
NEW QUESTION # 125
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