Pass Guaranteed Quiz 1Z0-1064-26 - Latest Training Oracle Fusion Service 2026 Implementation Professional Material

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Oracle 1Z0-1064-26 Exam Syllabus Topics:

Section	Weight	Objectives
Digital Customer Service (DCS)	20%	- Themes, templates and page customization - DCS architecture and deployment - Authentication, profiles and security
Knowledge Management	15%	- Article management and access - Knowledge base setup and configuration
Customization, Productivity and Analytics	10%	- OTBI reporting and integration basics - SmartText, hotkeys and audit features - Application Composer and extensions
Omnichannel Communications	15%	- Media toolbar and agent notifications - Work routing and queue setup - Email, chat and CTI configuration
Fusion Service Overview and Setup	15%	- Functional Setup Manager (FSM) usage - Security model, roles and access control - Service configuration basics
Service Request Management	25%	- SR categories, assignment rules and routing - SR creation, lifecycle and processing - Milestones and action plans - Service catalog and entitlements

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Oracle Fusion Service 2026 Implementation Professional Sample Questions (Q43-Q48):

NEW QUESTION # 43
Which option describes the automated page presentation for incoming calls?

A. a feature that displays a detailed caller profile based on your customer's country when you answer your phone
B. a feature that displays a caller-appropriate application page based on your customer's native language when you answer your phone
C. a feature that displays a detailed caller profile based on a customizable set of parameters defined for your customer when you answer your phone
D. a feature that displays a caller-appropriate application page based on a set of navigation rules defined for your customer when you answer your phone

Answer: A

NEW QUESTION # 44
Which three options are advantages of a structured approach to Knowledge Management as implemented in Engagement Cloud?

A. In-Article Content Scanning: Knowledge Management is designed to process information inside the documents to categorize them into the corresponding products and categories to make searches more effective.
B. Easy to Search: Knowledge Articles content and Service Request context can be used together to recommend the best Knowledge Articles to an agent.
C. Shared Across the Organization: The information is available to all users given they possess the right roles, and is used and reused by them to create solutions and solve problems for other users.
D. Single point of maintenance: The Knowledge Base can be maintained easily as it is centralized.
E. Multi-Language Capabilities: Users can create their articles in their native language and enable Auto-Translate to make it available to users from other regions with different languages without effort.

Answer: A,B,C

NEW QUESTION # 45
Which three types of data are included in the interaction associated with a normal call flow?

A. Agent name
B. Channel
C. Contact name
D. Start time of the call
E. Service Request create date

Answer: A,C,E

NEW QUESTION # 46
Which four actions does the REST API for Service Requests (SRs) allow?

A. Delete SR by SR number
B. Update SR milestone
C. Create SR
D. Update SR assignee
E. Delete SR by SR title

Answer: A,B,C,D

NEW QUESTION # 47
Your customer is not able to use category filters for search and recommended results of Knowledge articles in his environment.
Which of the following is causing this behavior?

A. The batch job for recommendations has not been executed.
B. The profile CSO_ENABLE_SVC_KMHOME is set to Y.
C. The user doesn't have the role ENABLE_LOCALE_FILTER_ROLE.
D. The profile CSO_ENABLE_CATEGORY_FILTER is set to N.
E. The profile CSO_ENABLE_KNOWLEDGE_FAVORITING is set to N.

Answer: C

NEW QUESTION # 48
......

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