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Peoplecert ITIL-4-CDS Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Create and develop services25%- Quality assurance and validation
  • 1. Service level management
    • 2. Testing and verification
      - Service design and development practices
      • 1. Requirements definition and specification
        • 2. Service components and architecture
          Topic 2: Support and improve services25%- Performance measurement and improvement
          • 1. Continual improvement practices
            • 2. Metrics and monitoring
              - Service support and incident management
              • 1. Incident and problem management
                • 2. Service desk and request fulfilment
                  Topic 3: Deliver and transition services25%- Service transition and change management
                  • 1. Change enablement and release management
                    • 2. Deployment and implementation
                      - Service delivery and operational practices
                      • 1. Service operation and control
                        • 2. Service integration and management
                          Topic 4: Plan and build service value streams25%- Resource and capability management
                          • 1. Planning and allocation
                            • 2. Buy vs build and sourcing strategies
                              - Service value system and value streams
                              • 1. Core concepts and principles
                                • 2. Designing value streams and workflows

                                  >> ITIL-4-CDS Detail Explanation <<

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                                  Peoplecert ITIL 4 Specialist: Create, Deliver and Support Sample Questions (Q82-Q87):

                                  NEW QUESTION # 82
                                  How should roles and competencies be managed to adapt to rapid technological changes and market demands?

                                  Answer: B


                                  NEW QUESTION # 83
                                  An international e-commerce company is planning to launch a new mobile shopping application.
                                  During the initial design, the project team has encountered challenges in ensuring the app aligns with regional customer preferences, while maintaining a consistent user experience. The team also needs to address scalability and security concerns. What approach should the company take to improve this situation?

                                  Answer: A


                                  NEW QUESTION # 84
                                  What is the goal of the `shift-left' approach?

                                  Answer: B


                                  NEW QUESTION # 85
                                  A service provider is redesigning its service management system using value stream management and mapping. The service management team is reviewing the role of practices in various value streams. There is an argument about the role of deployment management as software development and service management teams see its role differently. What is the BEST approach to define the role of deployment management practice in value streams?

                                  Answer: C


                                  NEW QUESTION # 86
                                  Which concept is commonly applied to help organizations process and interpret unstructured text, with the aim to produce summaries or translations?

                                  Answer: A


                                  NEW QUESTION # 87
                                  ......

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