GCP-GCX Exam Syllabus - GCP-GCX Passed

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Genesys GCP-GCX Exam Overview:

Certification Vendor:Genesys
Exam Name:Genesys Cloud CX Certified Professional - Consolidated Exam
Exam Number:GCP-GCX
Exam Duration:120 minutes
Exam Format:Scenario-based, Multiple-choice, Multiple-select
Certificate Validity Period:2 years
Exam Price:$250 USD
Real Exam Qty:70-80
Related Certifications:Genesys Cloud CX Certified Associate
Genesys Cloud CX Certified Expert
Passing Score:700/1000
Available Languages:English
Recommended Training:Genesys Cloud CX: Contact Center Administration
Genesys Cloud CX: Implementation Fundamentals
Genesys Cloud CX: Reporting and Analytics
Exam Registration:Genesys Certification Portal
Kryterion Webassessor
Sample Questions:Genesys GCP-GCX Sample Questions
Exam Way:Online proctored or authorized testing center
Pre Condition:No mandatory prerequisites; recommended 6+ months hands-on experience with Genesys Cloud CX platform
Official Syllabus URL:https://www.genesys.com/en-us/training-certification/certification-exams/gcp-gcx

>> GCP-GCX Exam Syllabus <<

Genesys GCP-GCX Exam Syllabus: Genesys Cloud CX Certified Professional - Consolidated Exam - ExamsLabs PDF Download Free

These Genesys Cloud CX Certified Professional - Consolidated Exam (GCP-GCX) practice test questions are customizable and give real Genesys Cloud CX Certified Professional - Consolidated Exam (GCP-GCX) exam experience. Windows computers support desktop software. The web-based GCP-GCX Practice Exam is supported by all browsers and operating systems.

Genesys GCP-GCX (Genesys Cloud CX Certified Professional-Consolidated) Exam is a certification aimed at professionals who want to demonstrate their expertise in the Genesys Cloud CX platform. GCP-GCX exam is designed to test the candidate's knowledge of the platform's features, functionalities, and capabilities. Genesys Cloud CX Certified Professional - Consolidated Exam certification is a valuable asset for individuals who work with Genesys Cloud CX on a regular basis, as it shows that they have the necessary skills and knowledge to use the platform effectively.

Genesys Cloud CX Certified Professional - Consolidated Exam Sample Questions (Q15-Q20):

NEW QUESTION # 15
Select the categories of ACD skills that can be added to a user or an interaction. (Choose two.)

Answer: B,C


NEW QUESTION # 16
Currently, you manage all agents' schedules using a spreadsheet. This shows when each agent is working, when they are on breaks, and when they have meetings or other events that take them away from the queue. You would like to manage these in an easier and more automated way.
Which Genesys Cloud CX contact center feature can you use to replace and automate the spreadsheet schedule?

Answer: A

Explanation:
Genesys Cloud CX Workforce Management is a feature that can replace and automate the spreadsheet schedule. Workforce Management is a system that helps contact center managers and supervisors plan and optimize agent schedules based on various factors, such as forecasted workload, agent availability, skills, preferences, etc. Workforce Management can also track and monitor agent adherence and performance in real time and provide reports and analytics on various metrics. Reference: https://help.mypurecloud.com/articles/about-workforce-management/ https://help.mypurecloud.com/articles/workforce-management-overview/


NEW QUESTION # 17
Routing is a part of customer communication that connects the customer with an appropriate automated resource or agent.

Answer: A


NEW QUESTION # 18
Which setting allows you create a place for each group in your organization to upload, organize, and share documents and files?

Answer: D

Explanation:
Workspaces is a setting that allows you create a place for each group in your organization to upload, organize, and share documents and files. Workspaces are secure storage areas that can be accessed only by members of the group. You can create workspaces for different purposes, such as projects, teams, departments, etc. Reference: https://help.mypurecloud.com/articles/about-workspaces/ https://help.mypurecloud.com/articles/create-a-workspace/


NEW QUESTION # 19
Select the features available in Genesys Cloud CX Architect. (Choose three.)

Answer: B,C,E


NEW QUESTION # 20
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