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Salesforce AP-207 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Discovery13%- Business Needs Analysis
  • 1. Align stakeholder requirements
  • 2. Understand current state architecture
  • 3. Document customer business needs and desired outcomes
  • 4. Analyze current state processes and user journeys
  • 5. Identify gaps between current processes and Energy and Utilities Cloud capabilities
Topic 2: Solution Design36%- Architecture and Design
  • 1. Design future state business processes
  • 2. Understand deployment tools and best practices
  • 3. Validate data model fitment
  • 4. Define future state architecture
  • 5. Map Energy and Utilities Cloud components to current architecture
  • 6. Determine organizational security and data access considerations
Topic 3: Test and Deploy Energy and Utilities Cloud Applications and Solutions13%- Testing and Deployment
  • 1. Manage UAT milestones
  • 2. Validate Salesforce core and Vlocity components
  • 3. Support go-live activities
  • 4. Create deployment plans
  • 5. Identify deployment stakeholders
  • 6. Execute user acceptance testing
Topic 4: Implementation38%- Platform Configuration
  • 1. Implement post-sales processes
  • 2. Enable order capture and contract management
  • 3. Configure licenses and access
  • 4. Execute data migration
  • 5. Configure products and pricing
  • 6. Perform initial Salesforce and Energy and Utilities Cloud setup
  • 7. Integrate third-party systems

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Salesforce Energy and Utilities Cloud Accredited Professional Sample Questions (Q45-Q50):

NEW QUESTION # 45
An energy customer has purchased a new home and needs to transfer their service.
Which object needs a new record created to track service at the new location?

Answer: B


NEW QUESTION # 46
A customer has finished development, which includes large volumes of dat a. They're ready to start UAT for their new Energy and Utilities Cloud implementation.
When should the performance tests be conducted as part of the overall UAT process?

Answer: A


NEW QUESTION # 47
An administrator for an energy company recently built a new FlexCard that shows whether a customer is enrolled in autopay.
How can the administrator put the new FlexCard in the Energy and Utilities Cloud Contact Center Console?

Answer: D


NEW QUESTION # 48
The project team wants to use the Customer Acquisition Management application to set up and automate the customer enrollment and selling of utility products, services and offers to new customers A concern is raised about the final Ul layout, which needs to be adapted to the branding of the company.
What two processes can modify the look and feel of the application?

Answer: C,D

Explanation:
In the Salesforce Energy and Utilities Cloud, customizing the UI to align with company branding during the customer acquisition process is crucial for maintaining a consistent user experience. Modifying the VEEDigitalOrder Omniscript allows for detailed customization of the customer journey and interaction points within the application, aligning it with the company's branding requirements. Additionally, altering the VEEConsumerLandingScreen FlexCard provides the capability to adjust visual elements such as background color, text font size, and style directly, ensuring the interface reflects the company's visual identity effectively.
Reference = These customization processes are supported by Salesforce Energy and Utilities Cloud documentation, specifically in sections related to Omniscript and FlexCard configurations for enhancing user interfaces in utility applications.https://developer.salesforce.com/docs/atlas.en-us.omniscript_developer_guide.meta/omniscript_developer_guide/omniscript


NEW QUESTION # 49
Which three features are included in the Energy and Utilities Cloud Console?

Answer: B,C,E

Explanation:
The Energy and Utilities Cloud Console is designed to provide a comprehensive, integrated view of customer data and utility-specific operations. Features like Multiple tabs, including Overview, Billing, and Usage, enable users to access various aspects of customer information and service details from a single interface. The Rate Comparison feature allows for the comparison of different energy rates directly within the console, facilitating better customer service and engagement. The Customer 360 view offers a holistic overview of the customer's interactions, services, and preferences, providing valuable insights that drive personalized customer interactions and improved service delivery.
Reference = Salesforce Energy and Utilities Cloud documentation highlights these features as part of the console's capabilities, emphasizing the enhancement of user experience and operational efficiency through integrated views and functionalities.


NEW QUESTION # 50
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