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Peoplecert ITIL-4-Specialist-High-velocity-IT Exam Overview:

Certification Vendor:	PeopleCert / AXELOS
Exam Name:	ITIL® 4 Specialist: High-velocity IT Exam
Exam Number:	ITIL-4-Specialist-High-velocity-IT
Real Exam Qty:	40
Exam Duration:	90 (113 for non-native English speakers)
Related Certifications:	ITIL 4 Specialist: High Velocity IT ITIL 4 Foundation ITIL 4 Strategist: Direct, Plan and Improve ITIL 4 Managing Professional ITIL 4 Specialist: Create, Deliver and Support ITIL 4 Specialist: Drive Stakeholder Value
Exam Price:	$350 - $450 USD
Exam Format:	Multiple Choice, Closed Book
Passing Score:	70% (28 out of 40)
Available Languages:	Chinese, Polish, Japanese, Portuguese (Brazil), German, English, French, Italian
Certificate Validity Period:	3 years
Recommended Training:	PeopleCert Official eLearning
Exam Registration:	PeopleCert Official Registration
Sample Questions:	Peoplecert ITIL-4-Specialist-High-velocity-IT Sample Questions
Exam Way:	Online proctored / Onsite, Closed book
Pre Condition:	ITIL 4 Foundation or ITIL v3 certification; completion of accredited training or official e-learning required
Official Syllabus URL:	https://www.peoplecert.org/browse-certifications/it-governance-and-service-management/ITIL-1/itil-4-specialist-high-velocity-it-2814

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Peoplecert ITIL-4-Specialist-High-velocity-IT Exam Syllabus Topics:

Topic	Details
Topic 1	Resilient and Secure IT Systems: This area focuses on ensuring security and resilience within high-velocity IT settings. Candidates are tested on their expertise in creating IT systems that are secure and robust while still supporting the fast-paced delivery of IT services.
Topic 2	ITIL Guiding Principles in High-velocity IT: This section evaluates how IT service managers apply the ITIL guiding principles in high-velocity IT contexts. It examines the role of these principles in supporting digital transformations and agile work processes.
Topic 3	Digital Product Lifecycle: This segment tests the ability of PeopleCert-certified IT professionals to oversee the entire lifecycle of digital products.
Topic 4	Techniques for High-velocity IT: In this section, the exam evaluates the proficiency of IT Service managers in utilizing tools and techniques that promote high-velocity IT. Key areas include continuous integration (CI), continuous delivery (CD), and automating IT infrastructure.
Topic 5	High-velocity Nature of the Digital Enterprise: This part of the exam assesses the competencies of IT service managers. who operate within high-speed environments. It emphasizes how organizations can thrive in the fast-evolving digital landscape, focusing on key methodologies such as agile, lean, and DevOps practices.

Peoplecert ITIL 4 Specialist: High-velocity IT Exam Sample Questions (Q33-Q38):

NEW QUESTION # 33
How can an organization facilitate positive outcomes and experiences throughout the customer journey?

A. By being fair and transparent with costs
B. By understanding service consumer needs and desires
C. By optimizing the use of resources during the service lifecycle
D. By ensuring key risks have been identified and addressed

Answer: B

NEW QUESTION # 34
An IT service provider is carrying out an internal assessment to identify opportunities to develop and improve their services. They have reviewed workflows and activities, the capabilities of their workforce, and supplier contracts.
Which area do they also need to consider?

A. Service design processes
B. Information and technology
C. Customer satisfaction metrics
D. Financial budgets

Answer: A

NEW QUESTION # 35
A service provider has recently started providing services to a new client. Surveys have shown that most of client's staff are satisfied with their experience across the user journey. However, some users are taking longer to get started because they are unaware or confused by the procedures to access and utilize the services.Which is the BEST recommendation to improve the user journey?

Answer:

Explanation:
Improve user training materials and methods as part of the "onboarding" step

NEW QUESTION # 36
Which value chain activity communicates the current status of all four dimensions of service management?

A. Plan
B. Improve
C. Obtain/build
D. Engage

Answer: A

NEW QUESTION # 37
An organization is aiming to develop a partnership relationship with their service consumers. One of the objectives is to increase the level of trust and customers' satisfaction by establishing a service mindset across the organization. Which initiative is the BEST way to achieve it?

Answer:

Explanation:
Develop interpersonal skills and service empathy in all teams

NEW QUESTION # 38
......

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