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Salesforce ADM-201 Exam Syllabus Topics:

SectionWeightObjectives
Configuration and Setup15%- Security and access
  • 1. Password policies and login access
  • 2. Profiles, permission sets, roles and sharing rules
- Company settings
  • 1. Default settings and organizational structure
  • 2. Fiscal year, business hours, currency management
- User interface configuration
  • 1. Declarative customization options
  • 2. Navigation and global settings
Data and Analytics Management17%- Data management
  • 1. Data validation and quality tools
  • 2. Import, update, export, mass delete, backup
- Reports and dashboards
  • 1. Dashboard components and sharing
  • 2. Report types, creation, customization
Sales and Marketing Applications10%- Sales Cloud features
  • 1. Opportunity management, stages, products, price books
  • 2. Lead management, conversion, assignment rules
- Marketing tools
  • 1. Marketing automation capabilities
  • 2. Campaigns, campaign influence
Service and Support Applications10%- Knowledge and Communities
  • 1. Community configuration and access
  • 2. Knowledge base setup and usage
- Case management
  • 1. Support processes and entitlements
  • 2. Cases, queues, assignment rules, escalation rules
Productivity and Collaboration10%- Chatter
  • 1. Feeds, groups, collaboration features
- Mobile and integrations
  • 1. Salesforce Mobile App capabilities
  • 2. AppExchange and third-party integrations
- Activity management
  • 1. Tasks, events, calendars
Object Manager and Lightning App Builder15%- Lightning App Builder
  • 1. Custom Lightning pages and components
  • 2. App navigation and customization
- Object customization
  • 1. Standard and custom objects, fields, relationships
  • 2. Page layouts, record types, business processes
Automation15%- Process Automation
  • 1. Flow Builder, approval processes
  • 2. Email alerts, field updates, tasks
Agentforce AI8%- AI capabilities
  • 1. AI features and usage guidelines
  • 2. Agentforce setup and configuration

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Salesforce Certified Administrator Sample Questions (Q114-Q119):

NEW QUESTION # 114
CORRECT TEXT
Describe the components of the Console tab:

Answer:

Explanation:
Frames, list view, detail view, mini view, sidebar, related objects, mini page layouts, console layout


NEW QUESTION # 115
An active user record consumes a license.

Answer: A

Explanation:
Section: Volume A


NEW QUESTION # 116
How many profiles can load in a single list view with Enhanced Profile Management enabled?

Answer: D

Explanation:
Section: Volume C
Explanation/Reference:


NEW QUESTION # 117
When are data Validation Rules enforced?

Answer: A


NEW QUESTION # 118
At Cloud Kicks, cases are being assigned a default Case Owner and showing a Created By and Last Modified By that is not expected. The company wants to change this to an integration user to alleviate confusion with the business. What should a Platform Administrator edit to change this in Salesforce?

Answer: B

Explanation:
In Salesforce, Support Settings is the primary configuration page for determining how the Service Cloud handles automated case updates. This section allows a Platform Administrator to define the "Default Case Owner" and the "Automated Case User." The Automated Case User is the user listed in the Case History for automated actions, such as those triggered by assignment rules, escalation rules, or Email-to-Case. If the business sees an "unexpected" user name in the Created By or Last Modified By fields during these automated processes, it is usually because this setting is pointing to a specific administrator or a system user.
By updating the Automated Case User to a dedicated "Integration User," the admin ensures that the audit trail clearly distinguishes between manual edits made by staff and automated updates made by the system. This provides better clarity for the support team and prevents confusion regarding who is responsible for specific record changes.


NEW QUESTION # 119
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