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Oracle 1Z0-1064-26 Exam Syllabus Topics:

SectionObjectives
Topic 1: Knowledge Management- Knowledge articles
  • 1. Search and recommendation usage
    • 2. Creation and lifecycle management
      Topic 2: Integrations and Extensions- Integration capabilities
      • 1. REST APIs and integration flows
        • 2. Third-party system integration
          Topic 3: Field Service and Dispatch- Field service operations
          • 1. Scheduling and dispatch rules
            • 2. Work order management
              Topic 4: Oracle Fusion Service Overview- Service Configuration Basics
              • 1. Basic setup and administration
                • 2. Security roles and access control
                  - Core Service Architecture
                  • 1. Service request lifecycle management
                    • 2. Fusion Service data model and components
                      Topic 5: Reporting and Analytics- Service analytics
                      • 1. Operational reporting
                        • 2. Dashboards and KPIs
                          Topic 6: Service Request Management- Case and ticket handling
                          • 1. Creation, routing, and assignment rules
                            • 2. SLAs and escalation management
                              - Customer interaction handling
                              • 1. Omnichannel support processes
                                • 2. Communication templates and notifications

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                                  Oracle Fusion Service 2026 Implementation Professional Sample Questions (Q70-Q75):

                                  NEW QUESTION # 70
                                  Which three types of data are included in the interaction associated with a normal call flow?

                                  Answer: C,D,E


                                  NEW QUESTION # 71
                                  Immediately after your production deployment of Engagement Cloud your users report that the media toolbar is not being displayed.
                                  Which are two reasons for this behavior?

                                  Answer: C,E


                                  NEW QUESTION # 72
                                  Because of capacity issues in your Call Center, you have been asked to modify the number of simultaneous chats that an agent can be assigned from 4 to 2.
                                  Which two steps do you have to follow to limit the channel capacity as required?

                                  Answer: C,D


                                  NEW QUESTION # 73
                                  Which two keyboard shortcuts can be modified?

                                  Answer: B,C


                                  NEW QUESTION # 74
                                  Which statement is correct when describing the process of adding assignment rules from Service Setup?

                                  Answer: D


                                  NEW QUESTION # 75
                                  ......

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