ServiceNow CIS-ITSM最新試題 - CIS-ITSM考題寶典

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世界500強企業中，有超過2/3的企業選擇了 ServiceNow 電子商務軟體產品作為其核心的運用。因此，獲得 ServiceNow 的認證，即使在強手林立的競爭環境中，你同樣能夠脫穎而出。考生想要通過 CIS-ITSM 考試，最快速的方式是使用 ServiceNow 的 CIS-ITSM 考題，很多考生都是通過這種方式成功通過考試，可以快速掌握考試的相關資訊。

ServiceNow是一個提供企業級IT服務管理（ITSM）解決方案的基於雲端的平台。它被廣泛用於組織中優化其IT流程並提高整體效率。為了確保與ServiceNow合作的專業人員擁有實施和管理ITSM解決方案所需的必要技能和知識，ServiceNow提供了全面的認證課程。在這個課程中最受歡迎的認證之一是CIS-ITSM（認證實施專家-IT服務管理）認證考試。

>> ServiceNow CIS-ITSM最新試題 <<

CIS-ITSM考題寶典，CIS-ITSM考題套裝

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獲得CIS-ITSM認證表明，IT專業人員具有使用ServiceNow實施ITSM流程所需的技能和知識。該認證在全球範圍內得到認可，可以通過展示其IT服務管理方面的專業知識來幫助IT專業人員提高職業。此外，使用ServiceNow的組織可以從團隊中擁有認證的專業人員中受益，因為它可以確保其ITS流程有效，有效地實施。

最新的 CIS-Service Management CIS-ITSM 免費考試真題 (Q29-Q34):

問題 #29
Which of the following is NOT a consideration when determining the need for multiple service catalogs?

A. Size of the company
B. Audience
C. Services and Types of Service
D. Delegation of Catalog Administration

答案：A

解題說明：
Explanation

問題 #30
Which two relationship queries use the proper syntax? (Choose two.)

A. SELECT Name, (SELECT LastName FROM Contacts__r) FROM Account
B. SELECT Name, (SELECT LastName FROM Contacts) FROM Account
C. SELECT Id, Name, Account.Name FROM Contact WHERE Account.Industry = 'Media'
D. SELECT Id, Name, Account__r.Name FROM Contact WHERE Account__r.Industry = 'Media'

答案：B,C

問題 #31
Universal Containers has a process to allow an employee to submit a vacation request and route it to the employee's manager for approval. An employee attempted to submit a request but it could NOT be submitted.
How should the administrator troubleshoot this?

A. Ensure the approval step has an associated action.
B. Review the system log to determine the root cause.
C. Use workflow to email the administrator if the process fails.
D. Ensure the user record has an assigned active manager.

答案：D

問題 #32
Which of the following tables extend the task table? (Choose four.)

A. Incident [incident]
B. Incident Task [incident_task]
C. Requested Item [sc_req_item]
D. Configuration Item [cmdb_ci]
E. Change Request [change_request]

答案：A,B,C,E

問題 #33
Which options are available when creating a Change Request from Incident Management?

A. Emergency Change, Standard Change, and Service Change
B. Normal Change, Emergency Change, and Standard Change
C. Normal Change, Emergency Change, and Unauthorized Change

答案：B

解題說明：
ServiceNow Incident Management supports the creation of three primary Change Request types directly from an Incident record: Normal Change, Emergency Change, and Standard Change.
These options enable Incident Management activities to initiate formally controlled changes when resolving an incident requires modifications to infrastructure, applications, or services.
A Normal Change follows an assessment, authorisation, scheduling, and implementation process appropriate to its risk and operational impact. It is typically used when remediation requires planned modifications that are not preauthorised.
An Emergency Change supports urgent modifications necessary to address critical operational conditions. Its lifecycle is accelerated while retaining the required emergency authorisation controls.
A Standard Change represents a preauthorised, low-risk, repeatable modification performed according to an established procedure or approved template.
In the standard Incident form, authorised users can access these operations through the form context menu using Create Normal Change, Create Emergency Change, or Create Standard Change. The documentation identifies sn_change_write as a relevant role for creating changes through these actions.
Options A and B contain Service Change or Unauthorized Change, neither of which is one of the three standard creation actions.
Therefore, option C correctly identifies all three supported Change Request options.
Reference: ServiceNow IT Service Management - Create a change request; State progression for change models, Normal, Standard, and Emergency Changes.

問題 #34
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CIS-ITSM考題寶典: https://www.kaoguti.com/CIS-ITSM_exam-pdf.html

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