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Salesforce Slack-Admn-201 Exam Syllabus Topics:

SectionWeightObjectives
User Lifecycle Management14%- Configure single sign-on (SSO) and identity management
- Handle user onboarding and offboarding
- Manage user roles and admin roles
- Configure user provisioning and deprovisioning
App Administration10%- Understand Slack Connect for inter-organization collaboration
- Manage integrations and workflows
- Manage app approvals and app directory
- Configure app permissions and settings
Enabling Slack Success15%- Drive organizational collaboration and productivity
- Promote best practices and user adoption
- Use analytics and reporting to measure engagement
- Create help channels for user support
Security15%- Manage DLP (Data Loss Prevention) and retention policies
- Enable multi-factor authentication (MFA)
- Monitor and audit workspace activity
- Configure domain and IP restrictions
- Configure security policies and compliance settings
Fundamentals9%- Navigate the Slack Admin console
- Differentiate between Slack plans and features
- Understand Slack roles and responsibilities
Channel & User Group Administration28%- Convert public channels to private channels
- Manage default channels and required channels
- Implement channel naming conventions and best practices
- Manage user groups and channel permissions
- Configure channel management policies
Workspace Administration9%- Manage workspace settings and configurations
- Configure workspace-level and org-level policies
- Understand Enterprise Grid organization vs single workspace

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Salesforce Certified Slack Administrator Sample Questions (Q99-Q104):

NEW QUESTION # 99
You're the Primary Owner of your company's Slack Enterprise Grid org, managing a specific workspace.
What is the minimum role needed to accomplish workspace-level actions (such as changing settings, managing members)?

Answer: A

Explanation:
Slack role definitions specify:
"Workspace Owners have the highest level of permissions at the workspace level, including setting permissions, managing members, and configuring settings." Workspace Admins (C) have significant permissions but not complete control. Org Admins (B) are for org- wide actions, and Roles Admin (D) is specific to assigning roles, not broader workspace management.
(Reference: Slack Administration Study Guide - Roles and Permissions Overview)
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NEW QUESTION # 100
Clint is a Workspace Owner on the Sales Workspace, and his organization is on Slack's Enterprise Grid plan.
Clint cannot find the option to make the #announcement-sales multi-workspace channel available to all Workspaces in the Org.
Who can give Clint multi-workspace channel permissions?

Answer: D

Explanation:
In Enterprise Grid:
"Org Owners and Org Admins are responsible for assigning the permission to create and manage multi- workspace channels." Workspace Owners cannot independently assign this permission unless the Org-level Admins grant them the necessary rights.
(Reference: Slack Administration Study Guide - Enterprise Grid Channel Management)
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NEW QUESTION # 101
Kathleen is a Workspace Owner who leads the marketing department at a mid-sized company in Pune, India.
She keeps receiving new campaigns at her desk to review and approve, but she has never heard of these initiatives. Many of her colleagues are equally confused. She has a few key public channels where she has explained to her team that marketing conversations should take place, so she wonders where her team is communicating. Upon investigation, she discovers that users are creating their own unique channels for each marketing campaign. Subsequently, important employees have been excluded, duplicate projects exist, and information is fragmented.
To enhance transparency and collaboration, Kathleen emphasizes that users should discuss projects together in the agreed-upon channels, as they often involve the same people.
Which settings and permissions should Kathleen change to reinforce this message?

Answer: C

Explanation:
Slack's best practice for controlling fragmentation of discussions is:
"Restrict who can create public and private channels to Workspace Admins and Owners to maintain governance and reduce channel sprawl." This ensures that projects stay visible in agreed-upon channels and minimizes unnecessary duplication.
(Reference: Slack Administration Study Guide - Channel Management Governance)


NEW QUESTION # 102
You're an Org Admin working at a financial services organization. It recently upgraded to Slack Enterprise Grid, and leadership is defining a set of security policies for employees to follow when using Slack on mobile devices.
After reviewing the requirements, you determine EMM is the best option.
Which requirement makes EMM the right option for this organization?

Answer: A

Explanation:
According to Slack's Enterprise Mobility Management (EMM) documentation:
"EMM allows organizations to restrict access to Slack only from approved (managed) mobile devices, enhancing security and ensuring compliance with corporate policies." Requiring minimum app versions (A), blocking downloads (C), and requiring secondary authentication (D) are native Slack security settings or can be handled with mobile session settings - but device restriction is specifically an EMM capability.
(Reference: Slack Administration Study Guide - Enterprise Mobility Management (EMM) Overview)
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NEW QUESTION # 103
Marianne, an Org Admin, hears feedback that it's difficult for her members to find channels. She regularly receives requests in the #help-slack channel from members who accidentally created duplicate channels because they weren't aware there was already a channel on a certain topic.
Which action should Marianne's team take first to address the problem?

Answer: D

Explanation:
The first step to addressing duplicate channels and improving discoverability is:
"Standardizing channel naming conventions, making it easier for members to find existing channels and understand their purpose." Slack best practices emphasize that a standardized naming system helps with searchability and organization.
Although adding channel topics and purposes (Option C) is also good practice, naming conventions are the first priority.
(Reference: Slack Administration Study Guide - Channel Management and Naming Best Practices)
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NEW QUESTION # 104
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