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ITIL 4 Foundation Exam Sample Questions (Q23-Q28):

NEW QUESTION # 23
Why should incidents be prioritized?

A. To ensure that incidents with the highest business impact are resolved first
B. To encourage a high level of collaboration within and between teams
C. To help automated matching of incidents to problems or known errors
D. To identify which support team the incident should be escalated to

Answer: A

NEW QUESTION # 24
Which is a financially valuable component that can contribute to the delivery of a service?

A. Configuration item
B. IT asset
C. Sponsor
D. Service offering

Answer: B

Explanation:
IT asset is any financially valuable component that can contribute to the delivery of an IT product or service. The scope of IT asset management typically includes all software, hardware, networking, cloud services, and client devices
https://wiki.process-symphony.com.au/framework/lifecycle/process/it-asset-management-itil-4/#:~:text=IT%20asset%20is%20any%20financially,cloud%20services%2C%20and%20client%20devices.

NEW QUESTION # 25
Staff in an IT organization are very busy, mostly carrying out tasks that add little or no value to the organization or its customers.
Which guiding principle recommends that the unnecessary work should be eliminated?

A. Star: where you are
B. Keep it simple and practical
C. Think and work holistically
D. Progress iteratively with feedback

Answer: B

NEW QUESTION # 26
Which statement about change authorization is CORRECT?

A. A change authority should be assigned to each type of change and change model
B. The authorization of normal changes should be expedited to ensure they can be implemented quickly
C. Standard changes are high risk and should be authorized by the highest level of change authority
D. Centralizing change authorization to a single person is the most effective means of authorization

Answer: A

NEW QUESTION # 27
Which is a risk that might be removed from a service consumer by an IT service?

A. Cost of purchasing servers
B. Security breach
C. Failure of server hardware
D. Service provider ceasing to trade

Answer: B

Explanation:
Reference: https://www.bmc.com/blogs/itil-key-concepts-service-management/

NEW QUESTION # 28
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