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| Section | Objectives |
|---|---|
| Topic 1: Requirements Gathering and User Stories | - Requirements elicitation techniques
|
| Topic 2: Solution Assessment and Validation | - Solution evaluation
|
| Topic 3: Customer and Business Analysis | - Stakeholder identification and engagement
|
| Topic 4: Agile Methodology in Business Analysis | - Agile principles
|
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NEW QUESTION # 71
Universal Containers wants to streamline a complex business process. The business analyst (BA) assigned to the Service Cloud project is creating a business process map of the existing process. The BA is having difficulty documenting the process because there is disagreement among the stakeholders about the steps that are being followed.
Which recommendation should the BA make to help the stakeholders reach agreement about the process?
Answer: B
Explanation:
Explanation
This answer suggests focusing on the inputs and outcomes of the current process as a recommendation that the BA should make to help the stakeholders reach agreement about the process after creating a business process map of the existing process for streamlining a complex business process at Universal Containers. Inputs are the resources or information that are needed to start or perform a process. Outcomes are the results or outputs that are produced or delivered by a process. Focusing on the inputs and outcomes of the current process can help the BA to identify and align what is required and expected from each stakeholder involved in the process, and to resolve any discrepancies or conflicts among them. References:
https://trailhead.salesforce.com/en/content/learn/modules/salesforce-business-analyst-quick-look/use-process-ma
NEW QUESTION # 72
A business analyst (BA) is working on a request from a sales leader at Universal Containers. The sales leader has noticed the quality of information on new leads has declined recently. After completing their initial research, the BA concludes that the Salesforce lead intake form needs to be updated to include only essential information. Since several sales teams use the intake form, the BA must get alignment from all of the groups.
How does whiteboarding help the BA collaborate with multiple stakeholders?
Answer: C
Explanation:
Whiteboarding is a technique that involves using a whiteboard or a similar tool to visually represent a process, problem, or solution. Whiteboarding helps the BA collaborate with multiple stakeholders by building a shared understanding of the current state, creating a space for everyone to contribute since the activity feels shared, and guiding the conversation while maintaining engagement. Whiteboarding also helps to identify issues, gaps, opportunities, and dependencies in the process, and to generate ideas and feedback from stakeholders.
References: https://trailhead.salesforce.com/en/content/learn/modules/business-analysis-process-mapping
/plan-and-facilitate-a-process-mapping-session
NEW QUESTION # 73
The business analyst (0A) at Universal Containers has met with stakeholders and is using the waterfall methodology to capture requirements for Sales Cloud enhancements for a future product release.
What is the next step for the BA to take before build can begin?
Answer: A
NEW QUESTION # 74
Business analyst (BA) at Universal Containers looks at the user stories for a new implementation of the for salesforce Customer Data Platform (CDP) and notices they are too large. The BA recommends that the large Dries be broken down into smaller stories which will decrease the future level of effort for subsequent ac.
Which activity will be mast impacted by breaking down the user stories?
Answer: A
Explanation:
Explanation
The activity that will be most impacted by breaking down the user stories into smaller stories is estimation.
Estimation is a process that assigns a value to a user story based on its size, complexity, risk, or effort.
Estimation helps prioritize, plan, and allocate resources for user stories. Breaking down user stories into smaller stories can help improve estimation accuracy and reliability by reducing uncertainty and variability.
Smaller stories are easier to understand, analyze, compare, and measure than larger stories. Defining the persona is not an activity that will be most impacted by breaking down the user stories into smaller stories.
Defining the persona is a process that creates a fictional representation of a user role or group who will benefit from a feature or functionality. Defining the persona helps describe who the user is, what they want or need, and why they want or need it. Breaking down user stories into smaller stories does not affect defining the persona because the persona remains the same regardless of the size of the story. Defining the acceptance criteria is not an activity that will be most impacted by breaking down the user stories into smaller stories.
Defining the acceptance criteria is a process that specifies the conditions or requirements that must be met for a user story to be considered done or acceptable. Defining the acceptance criteria helps verify and validate the user story. Breaking down user stories into smaller stories does not affect defining the acceptance criteria because each story still needs its own acceptance criteria regardless of its size. References:
https://trailhead.salesforce.com/en/content/learn/modules/salesforce-business-analyst-certification-prep/user-stor
NEW QUESTION # 75
Northern Trail Outfitters (NTO) has noticed that many customers are posting to social media about issues they are having with a new product. The services team is looking for easy ways to engage with these customers and resolve their complaints. During the first discovery meeting of the project, the business analyst (BA) hears that the VP of services and support wants to implement Omni-Channel for NTO's Service Cloud.
What should the BA do first to ensure the ongoing success of the project?
Answer: C
Explanation:
Explanation
The business analyst should encourage the project stakeholders to think of various ways to solve cases differently before deciding on a specific solution. This is because the business analyst should focus on understanding the problem or need that the project is trying to address, rather than jumping to a predefined solution. By exploring different options and alternatives, the business analyst can help the project stakeholders find the best fit solution that meets their requirements and expectations, as well as aligns with the project scope, budget, and timeline. References:
https://trailhead.salesforce.com/content/learn/modules/salesforce-business-analyst-certification-prep/customer-di
NEW QUESTION # 76
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