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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: OmniScripts | 27% | - Mapping business processes to OmniScript steps - Validation and alignment with business needs - Structure and components of OmniScripts |
| Topic 2: Data Tools | 23% | - DataRaptors: purpose, design, and usage - Calculation Matrices and Procedures - Integration Procedures: connectivity and data flow |
| Topic 3: FlexCards | 23% | - Grouping and displaying customer 360 information - Capabilities and use cases of FlexCards - Designing FlexCards to meet requirements |
| Topic 4: Best Fit Solutioning | 27% | - Mapping requirements to OmniStudio capabilities - Gathering and analyzing business requirements - Fit-gap analysis and solution design - Performance, security, and best practices |
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NEW QUESTION # 142
What business problem does DataRaptor solve?
Answer: B
NEW QUESTION # 143
A consultant has a project with the following requirement: "Agents need to follow a standard customer greeti.... script in order to ensure brand consistency." Which OmniScript element should the consultant recommend to ensure the agents can see and follow these standard scripts?
Answer: A
NEW QUESTION # 144
Service agents must confirm customer contact information in the first step of a payment OmniScript. Contact information includes name, telephone number, mobile number, and email. None of the contact information on first step is required.
On the last step, after taking payment, the agent can optionally email the receipt to the customer. If the customer says yes, the agent selects a checkbox. If the agent selects the box but the email address field is empty, the process must require the user to return to the first step and enter the customer's email address.
What should the consultant recommend to meet this requirement?
Answer: C
Explanation:
Explanation
The consultant should recommend adding a Set Errors element to meet this requirement. A Set Errors element can display an error message and prevent the OmniScript from proceeding if certain conditions are not met.
The consultant can use a Set Errors element to check if the email address field is empty when the agent selects the checkbox to email the receipt. If it is empty, the Set Errors element can show an error message and direct the user to return to the first step and enter the customer's email address
NEW QUESTION # 145
A client wants to create an OmniScript to capture customer satisfaction. The process requires the following actions:
* Present the user with a customer satisfaction question that allows them to select one option from a 1-5 satisfaction rating.
* Create a case for an account team member to follow up.
* Email a summary message to the user.
Which OmniScript elements should the consultant recommend to meet these requirements'
Answer: B
Explanation:
Explanation
The OmniScript elements that the consultant should recommend to meet these requirements are: Radio Group, DataRaptor Post Action, and Email Action. A Radio Group element is an element that can display a list of options for the user to choose from, such as customer satisfaction rating. A Radio Group element allows only one option to be selected at a time, and can also have icons for each option. A DataRaptor Post Action is an action that can write data to a Salesforce object or invoke a Salesforce API. The consultant can use a DataRaptor Post Action to create a case for an account team member to follow up. An Email Action is an action that can send an email to one or more recipients, with optional attachments and templates. The consultant can use an Email Action to email a summary message to the user
NEW QUESTION # 146
which of the following are Integration Procedure Actions?
Answer: C
Explanation:
The type of action that the consultant should recommend to meet this new requirement is Email. An Email action is an action that can send an email to one or more recipients, with optional attachments and templates. The consultant can use an Email action to add a new action to the FlexCards that sends an email to the customer with a summary report attached
NEW QUESTION # 147
......
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