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| Section | Weight | Objectives |
|---|---|---|
| Visual Design | 11% | - Applying Salesforce Lightning Design System (SLDS) - Designing responsive and mobile-friendly interfaces |
| Information Architecture | 12% | - Designing site maps and navigation structures - Creating effective labeling and categorization systems |
| UX Fundamentals | 16% | - Identifying user interface design principles - Understanding accessibility standards and guidelines - Describing the user-centered design process |
| Salesforce Lightning Design System | 13% | - Applying SLDS components and patterns - Identifying the purpose and resources of SLDS |
| Testing | 11% | - Analyzing testing results and making recommendations - Planning and conducting usability testing |
| Interaction Design | 14% | - Creating wireframes and prototypes - Defining user flows and interactions - Designing effective page layouts |
| Configuration and Customization | 10% | - Understanding declarative customization options for UX - Configuring Lightning pages and apps for optimal UX |
| Discovery | 13% | - Analyzing existing user experiences and identifying gaps - Determining business needs and user needs - Identifying customer experience objectives and goals |
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18. Frage
A UX Designer at Cloud Kicks has been asked to gather insights for a newly released feature at scale from a specific set of users in the flow of their work. Which approach should be used?
Antwort: A
Begründung:
The correct answer is B. In-App Feedback, as stated in the uploaded UX Designer study guide.
The scenario contains three important requirements: feedback is needed at scale, from a specific set of users, and while those users are in the flow of their work. The study guide identifies In-App Feedback as the approach that best fits that combination.
Because the feedback mechanism appears within the application context, users can respond while the newly released feature and their interaction with it are still immediately relevant. This reduces the separation between the experience being evaluated and the moment when feedback is collected.
Option A, User Interviews, can provide detailed qualitative insight, but interviews are typically more resource- intensive and do not satisfy the at-scale requirement as directly.
Option C, Survey, can collect responses from many users, but the study-guide answer emphasizes gathering feedback directly within the working context rather than through a separate feedback channel.
The Discovery principle being tested is contextual research. When the objective is to understand a recently released feature from selected users while they are actively using the product, collecting feedback inside the experience preserves useful context and supports broader participation.
Study Guide reference/topics: In-App Feedback, contextual research, feedback at scale, feature evaluation, Discovery.
19. Frage
Cloud Kicks has asked its UX Designer to optimize its Salesforce instance to help the IT help desk team quickly resolve queued Case. The requirements include:
* The ability to view their Case queue while working a particular Case.
* A persistent place to create Notes.
Which two Salesforce configuration features should be recommended?
Choose 2 answers
Antwort: A,D
Begründung:
A docked utility bar is a Salesforce configuration feature that allows users to access common productivity tools, such as notes, history, or macros, from a fixed footer at the bottom of the screen1.A list view - split view is a Salesforce configuration feature that allows users to see a list view and a record side by side in a split-screen layout2. These two features can help the IT help desk team quickly resolve queued cases by providing them with a persistent place to create notes and the ability to view their case queue while working a particular case. Dynamic forms and activity timeline are not relevant for this scenario, as they do not address the requirements of the IT help desk team.
20. Frage
A UX Designer at Cloud Kicks has been asked to gather insights for a newly released feature at scale from a Specific set of users in the flow of their work.
Which approach should be used?
Antwort: A
Begründung:
In-app feedback is a method of collecting user feedback within the context of the product or service, without interrupting the user's workflow. It allows the UX designer to gather insights from a specific set of users at scale and measure their satisfaction, preferences, and pain points. In-app feedback can be implemented using various techniques, such as ratings, reviews, comments, suggestions, polls, or pop-ups .Reference:
21. Frage
Cloud Kicks has asked its UX Designer to optimize Salesforce to help the IT help desk team quickly resolve the team's queued Cases.
What Salesforce-based approach should be recommended to quickly show the appropriate cases to IT help desk team members?
Antwort: A
Begründung:
To optimize Salesforce for the IT help desk team at Cloud Kicks, enabling them to quickly resolve queued cases, adding a List View component to the home page is the most effective approach because:
Customization and Relevance: A List View component can be customized to show a list view that is specifically filtered to display cases that are both assigned to the team members and are currently open. This ensures that team members immediately see the most relevant cases as soon as they log in, without needing to navigate through the Salesforce interface.
Efficiency: Having this component on the home page saves time and clicks, making the process of identifying and accessing pending cases more efficient, which is crucial for quickly resolving issues.
While options A (Case Assignment component) and C (Case inbox component) could also present cases to team members, the List View component's ability to be customized with specific filters offers a more targeted approach to showing the most pertinent cases directly on the home page.
Reference:For more details on optimizing Salesforce for specific team roles, Salesforce's Help Documentation and Developer Guides offer extensive resources on using components like List Views to enhance user experience and efficiency. These guides provide step-by-step instructions on customizing the Salesforce interface to meet the needs of different teams within an organization.
22. Frage
A UX Designer wants to quickly plan and communicate the intended page layouts of a community portal.
Which tool should they use?
Antwort: C
Begründung:
A wireframe is the appropriate artifact when the primary requirement is to quickly establish and communicate page structure, information hierarchy, content placement, navigation areas, and functional relationships without spending unnecessary time on polished visual treatment. The uploaded study guide specifically identifies Wireframes (C) as the correct answer. This choice reflects an important UX principle: artifact fidelity should correspond to the design question currently being answered. During early structural planning, typography, branding, detailed imagery, animation, and production-quality interactions can distract stakeholders from the underlying information architecture.
A UI mockup generally introduces greater visual detail, such as typography, colors, spacing, imagery, and brand treatment. A high-fidelity prototype goes further by representing realistic interactions and application behavior, making it more appropriate for later validation or usability testing.
Salesforce's UX artifact guidance distinguishes mapping artifacts from screen-design artifacts and emphasizes progressing toward increasingly detailed screens after the designer has established user needs, hierarchy, and the structure of the solution. Therefore, when the objective is to quickly plan and communicate intended layouts, wireframes provide the required speed, flexibility, and structural clarity.
Study Guide reference/topics: Wireframes, UX artifacts, information hierarchy, fidelity levels, early-stage interface design.
23. Frage
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