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ServiceNow CIS-PA Exam Overview:

Certification Vendor:ServiceNow
Exam Name:ServiceNow Certified Implementation Specialist – Platform Analytics
Exam Number:CIS-PA
Certificate Validity Period:Requires ongoing maintenance via ServiceNow certification delta exams (periodic renewal)
Exam Duration:90 minutes
Real Exam Qty:Approximately 60
Exam Format:Proctored online exam, Multiple select, Multiple choice
Related Certifications:ServiceNow Certified Implementation Specialist – Performance Analytics
ServiceNow Certified System Administrator (CSA)
Exam Price:USD 300
Available Languages:English
Passing Score:70%
Recommended Training:ServiceNow Performance Analytics Training (Now Learning)
Exam Registration:Now Learning (Training & Exam Registration)
ServiceNow Certification Portal
Sample Questions:ServiceNow CIS-PA Sample Questions
Exam Way:Online proctored exam delivered via ServiceNow-approved proctoring platform (e.g., Kryterion Webassessor)
Pre Condition:ServiceNow Certified System Administrator (CSA) or equivalent platform experience is recommended
Official Syllabus URL:https://www.servicenow.com/services/certification.html

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ServiceNow CIS-PA Exam Syllabus Topics:

TopicDetails
Topic 1
  • Data Collection: This domain explains how Performance Analytics gathers and processes data, including collection flow, configuration properties, and troubleshooting collection issues.
Topic 2
  • Configure Breakdowns and Breakdown Sources: This section covers setting up breakdowns to analyze indicators across different dimensions, including breakdown mappings, matrices, exclusions, scripted mappings, and bucket groups.
Topic 3
  • Architecture and Deployment: This domain covers the foundational components of the Performance Analytics solution and the proper deployment sequence in ServiceNow environments.
Topic 4
  • Configure Indicators and Indicator Sources: This domain addresses creating and configuring indicators (performance metrics), including source conditions, fact tables, indicator types, properties, and aggregation scripts.

ServiceNow Certified Implementation Specialist - Platform Analytics Sample Questions (Q60-Q65):

NEW QUESTION # 60
What can you do in theDashboards moduleof theAnalytics Center?

Answer: A

Explanation:
TheDashboards modulein Analytics Center provides full lifecycle management forNext Experience Dashboards. Users with appropriate permissions cancreate, update, certify, share, and view dashboards from this module.
Certification is an important governance feature that marks dashboards as trusted and production-ready.
Sharing controls access, while update and creation enable continuous improvement. Viewing alone is insufficient for analytics governance. ServiceNow documentation clearly defines the Dashboards module as the central place for full dashboard management, making optionDthe correct answer.


NEW QUESTION # 61
Which definition best describes theKPI Detailsapplication?

Answer: A

Explanation:
TheKPI Detailsapplication provides anexploratory, in-depth view of individual indicators. It allows users to analyze trends, targets, forecasts, breakdowns, and historical performance beyond what is shown in high- level dashboards.
KPI Details is not a content pack and does not consist of predefined reports. While Analytics Hub displays summary KPI information, KPI Details is a dedicated application for deeper investigation and performance review. ServiceNow documentation clearly describes KPI Details as a drill-down analysis tool, making option B the correct answer.


NEW QUESTION # 62
Which feature in Platform Analytics enables the sharing of visualizations on any dashboard?

Answer: A

Explanation:
TheVisualization Libraryis the Platform Analytics feature that enables visualizations to be reused and shared acrossany dashboard. When a visualization (such as a time series, scorecard, or breakdown visualization) is saved to the Visualization Library, it becomes areusable analytics componentthat can be added to multiple dashboards without duplicating configuration. This ensures consistency in metrics, reduces maintenance overhead, and supports centralized governance of analytics content.
Dashboard Sharing, by contrast, controlswho can view or edit a dashboard, not how individual visualizations are reused across dashboards. Roles such as pa_kpi_signals_admin or report_admin provide administrative capabilities but do not enable cross-dashboard visualization reuse. According to ServiceNow Platform Analytics documentation, the Visualization Library is specifically designed to store, manage, and distribute analytics visualizations so they can be embedded in dashboards throughout the platform. This feature is essential in enterprise analytics implementations where the same KPIs and indicators must appear consistently across multiple dashboards and user audiences.


NEW QUESTION # 63
Which role allows forcreating Indicators and DashboardsbutnotmanagingData Collection jobs or Indicator Sources?

Answer: D

Explanation:
ThePA Contributorrole is designed for users who create and configureIndicators, Breakdowns, and Dashboards, but who should not have administrative control overdata collection jobs, indicator sources, or system-level analytics settings.
PA Admin has full control, including job and source management. PA Data Collector is focused on executing collection jobs only. PA Power User is primarily for analysis and dashboard consumption rather than content creation. ServiceNow documentation defines PA Contributor as the correct role for content creation without administrative privileges, making optionBcorrect.


NEW QUESTION # 64
What is the primary function of theanalytics_filter_adminrole inAnalytics Center?

Answer: D

Explanation:
Theanalytics_filter_adminrole is responsible forgoverning dashboard filterswithin Analytics Center. Users with this role cancreate, edit, delete, and manage filters, as well as add filters to thefilter libraryfor reuse across dashboards.
This role does not control visualization design, breakdown security, or data validation. Its purpose is to ensure consistent and controlled use of filters across analytics experiences. ServiceNow documentation explicitly associates this role with filter administration, making option B the correct answer.


NEW QUESTION # 65
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