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Salesforce OmniStudio-Consultant Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Data Tools23%- Work with OmniStudio data services
  • 1. Integration Procedures
  • 2. Data transformation and orchestration
  • 3. Data Mappers
Topic 2: FlexCards23%- Design and configure FlexCards
  • 1. Configure card properties and settings
  • 2. Implement conditional views and actions
  • 3. Publish and manage FlexCards
Topic 3: Best Fit Solutioning27%- Design OmniStudio solutions
  • 1. Solution architecture recommendations
  • 2. Select appropriate OmniStudio components
  • 3. Deployment considerations
  • 4. Performance and scalability best practices
Topic 4: OmniScripts27%- Build and manage OmniScripts
  • 1. Apply OmniScript best practices
  • 2. Configure OmniScript elements
  • 3. Manage data flow and user interactions

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Salesforce Certified OmniStudio Consultant Sample Questions (Q114-Q119):

NEW QUESTION # 114
A company is beginning their first project using Calculation Procedures & Matrices. The developers on the tea are concerned about learning the new tool and how they will test their calculation procedures. The consultant recommends that they use the built-in simulator.
In this scenario, what benefit should the consultant highlight to the developer team?

Answer: A

Explanation:
Explanation
The benefit that the consultant should highlight to the developer team is that it allows developers to create what-if calculations. The simulator is a feature that allows testing and debugging calculation procedures and matrices without deploying them. The simulator can also create what-if calculations, which are scenarios that show how changing one or more input variables affects the output values. This way, the developers can experiment with different values and see the results in real time


NEW QUESTION # 115
An insurance agency wants to enable its call center agents to be more efficient when handling customer inquiries. After analyzing patterns in the call logs, the agency discovers that one of the top customer requests is to find out total insurance premiums paid as well as the difference year over year. Agents need to relay this information to the customer and then send them a summary report by email. The agency decides to implement this process using OmniScript.
What three OmniScrlpts elements should be used to meet the requirements?
Choose 3 answers

Answer: A,C,D

Explanation:
The three OmniScript elements that should be used to meet the requirements are: DataRaptor Extract Action, Email Action, and Calculation Action. A DataRaptor Extract Action can retrieve data from a Salesforce object, such as total insurance premiums paid and the difference year over year, and store it in an Interface object or a JSON object. An Email Action can send an email to the customer with a summary report attached, using data from an Interface object or a JSON object. A Calculation Action can perform mathematical operations on data from an Interface object or a JSON object, such as calculating the difference year over year


NEW QUESTION # 116
A customer needs to provide a guided troubleshooting process to both call center agents in Agentforce Service and customers in Experience Cloud while maintaining a single codebase.
How does OmniStudio support this cross-channel requirement?

Answer: D

Explanation:
OmniStudio components are designed for reuse across Salesforce channels rather than requiring independent implementations for each user experience. An activated OmniScript can be deployed as a Lightning component on internal Salesforce pages and can also be exposed through Experience Cloud when the appropriate permissions and sharing configuration are provided. Likewise, Flexcards can be deployed to Lightning and Experience Cloud pages. This enables an organization to maintain the core guided troubleshooting design centrally while presenting it to service agents and external customers in their respective channels. Security and data access may differ between authenticated, internal, and guest users, but this does not require maintaining separate component codebases. Salesforce explicitly supports OmniStudio on Experience Cloud for both authenticated and guest users. Therefore, B correctly describes OmniStudio ' s cross-channel architecture.


NEW QUESTION # 117
which of the following are Integration Procedure Actions?

Answer: B

Explanation:
Explanation
The type of action that the consultant should recommend to meet this new requirement is Email. An Email action is an action that can send an email to one or more recipients, with optional attachments and templates. The consultant can use an Email action to add a new action to the FlexCards that sends an email to the customer with a summary report attached


NEW QUESTION # 118
A company has deployed an OmniScript that is working as designed. During the process, the OmniScript has multiple steps that allow the user to review lists of cases, contacts, quotes, orders, and contracts for an accour Eachstep uses DataRaptor Extract Actions to retrieve Salesforce data. However, the OmniScript is reaching performance limitations, and the development team warns that they may begin hitting Governor limits.
Which two suggestions should the consultant propose to address this concern?
Choose 2 answers

Answer: A,B

Explanation:
To improve the performance and avoid hitting Governor limits, the consultant should replace the DataRaptor Extracts with DataRaptor Turbo Extracts and combine them into an Integration Procedure. DataRaptor Turbo Extracts are optimized for speed and efficiency, and can retrieve large amounts of data without using SOQL queries. An Integration Procedure can execute multiple DataRaptor actions in one call, reducing the number of requests and processing time


NEW QUESTION # 119
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