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Apple Apple-Device-Support Exam Overview:

Certification Vendor:	Apple
Exam Name:	Apple Device Support Exam
Exam Number:	SUP-2025
Related Certifications:	Apple Certified Support Professional
Real Exam Qty:	Approximately 80
Available Languages:	English
Certificate Validity Period:	Not officially specified
Exam Price:	$149 USD
Exam Format:	Multiple Choice (Multiple Select), Multiple Choice (Single Select)
Passing Score:	75%
Exam Duration:	120 minutes
Sample Questions:	Apple Apple-Device-Support Sample Questions
Exam Way:	Online proctored exam through Pearson VUE.
Pre Condition:	No formal prerequisites. Apple recommends hands-on experience supporting iPhone, iPad, and Mac devices and completing the free Apple Device Support training.
Official Syllabus URL:	https://training.apple.com/certification

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Apple Apple-Device-Support Exam Syllabus Topics:

Topic	Details
Topic 1	Managing eSIMs and Cellular Data: This section of the exam covers setting up eSIM on iPhone and managing a transfer from a SIM to eSIM on iPhone.
Topic 2	Identifying Mac User Accounts: This section of the exam covers identifying and locating default folders for a local account on a Mac.
Topic 3	Managing Apple Device Security: This section covers recognizing the differences between kernel and system extensions, recognizing how Apple protects macOS from malware, and explaining Gatekeeper technology and runtime protection in macOS.
Topic 4	iCloud and Continuity: This section of the exam covers describing iCloud and Continuity. It also covers defining the MDM manages Continuity settings and how to troubleshoot Continuity by using Wireless Diagnostics. It covers creating an iCloud backup for a managed iPhone or iPad.
Topic 5	Describing Accessibility Features on Apple Devices: This section of the exam covers describing VoiceOver, Zoom, and Switch Control accessibility features.
Topic 6	Managing Storage: This section of the exam covers managing data storage on Mac systems and optimizing storage on iPhones or iPads.
Topic 7	Installation and Setup: This section of the exam covers moving to a new iPhone, iPad, or Mac; it covers identifying whether a Setup Assistant screen on an iPhone, iPad, or Mac is skipped due to MDM. Moreover, it covers the installation and updating the iOS, iPadOS, or macOS systems.
Topic 8	Restoring, Reviving, or Recovering Mac Computers: This section of the exam covers restoring iPhone or iPad from the Finder backup or from Apple Configurator.
Topic 9	Protecting Data: This section of the exam covers bypassing the code on a managed device that has Activation Lock turned on. It also covers storing and accessing credentials such as passkeys and managed devices.

Apple Device Support Exam Sample Questions (Q165-Q170):

NEW QUESTION # 165
What does a Rapid Security Response do?

A. Delivers important security improvements between software updates
B. Prevents users from downloading applications outside the App Store for a specified time
C. Sends users a security notification if a third party altered system files on their device
D. Displays a security report to the user with current malware and virus definitions

Answer: A

Explanation:
Rapid Security Responsedelivers urgent security patches between major updates, enhancing protection without a full OS upgrade.
* Option B: Notifications aren't part of this.
* Option C: App downloads aren't restricted.
* Option D: No report is displayed.
* Option A: Correct-security focus.References: Apple Support - "Rapid Security Response" (support.
apple.com/HT213340).

NEW QUESTION # 166
Which option can you access to view the current activity of Apple Configurator for Mac?

A. From the Apple Configurator menu, choose View Activity.
B. Double-click the device and select Activity.
C. From the Apple Configurator menu bar, choose Window > Activity.

Answer: C

NEW QUESTION # 167
Why doesn't the latest iOS release appear in Settings > General > Software Update on an iPhone?

A. The Wi-Fi network was configured by MDM.
B. There isn't enough local storage for the upgrade.
C. MDM is managing software updates and upgrades.
D. Lockdown Mode is turned on.

Answer: C

Explanation:
MDM can defer or block iOS updates, hiding them from Settings > General > Software Update on managed devices.
* Option B: Lockdown Mode restricts features, not updates.
* Option C: Storage affects install, not visibility.
* Option D: Wi-Fi config doesn't hide updates.
References: Apple Support - " MDM software updates " (support.apple.com/HT204142).

NEW QUESTION # 168
Which setting should you check to find out if ACME manages her iPhone?

A. Control Center > Device Profile
B. Privacy & Security > Device Management
C. General > Profile & Device Management
D. General > VPN & Device Management
E. General > Software Update

Answer: D

NEW QUESTION # 169
Select three responses.
Which three conditions might require you to enter your passcode instead of using Face ID?

A. The passcode has been entered incorrectly 5 times.
B. The device hasn't been unlocked for more than 48 hours.
C. The passcode hasn't been used to unlock the device in the last six and a half days and Face ID hasn't unlocked the device in the last 4 hours.
D. The device has just been turned on or restarted.
E. The device was in sleep for more than 8 hours.

Answer: A,C,D

NEW QUESTION # 170
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