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| Topic | Details |
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| Topic 1 | - Deploy: This domain addresses pre-deployment and post-deployment steps for specific use cases and Health Cloud capabilities, along with managing technical aspects through Mobile app capabilities.
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| Topic 2 | - Implement: This domain focuses on installing Health Cloud, configuring applications and OmniStudio components, customizing features, implementing integrations and APIs, configuring security rules, and establishing reporting.
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| Topic 3 | - Discovery: This domain covers identifying customer personas and stakeholders, defining required capabilities from use cases, and gathering functional and technical requirements to achieve desired business outcomes.
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| Topic 4 | - Design: This domain encompasses creating Health Cloud solution designs using best practices, modeling healthcare entities with appropriate objects, determining specific capabilities to use, defining success metrics and reporting, implementing security and compliance, developing integration strategies, and creating data migration plans.
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Salesforce Accredited Agentforce Health Professional Sample Questions (Q95-Q100):
NEW QUESTION # 95
A payer needs to work with plan members and medical providers to influence decisions through a case-by-case review of the appropriateness of care.
When gathering requirements for this use case, which two Utilization Management processes should a consultant discuss with the client?
Choose 2 answers
- A. Designing Care Requests to seek authorization from a health plan for drugs, services, and admissions
- B. Considering the number of intake agents who will be using Health Cloud
- C. Designing Next Best Action and Recommendations for the care management team
- D. Considering the Request Review Types; Prior Authorization Review, Concurrent Review, and Retrospective Review
Answer: A,D
Explanation:
Comprehensive Detailed Step by Step Explanation with exact Extracts from Salesforce Health Cloud documents that you have with Reference Request Review Types:
Utilization Management processes center around reviewing requests for appropriateness of care, with the three main types being Prior Authorization Review, Concurrent Review, and Retrospective Review.
Extract:
"Utilization Management supports prior authorization, concurrent, and retrospective reviews to evaluate care appropriateness case by case."
- Utilization Management in Health Cloud
Care Requests:
Care Requests are the mechanism for providers to seek authorization from payers for drugs, services, or admissions.
Extract:
"Design care request processes to support providers seeking health plan authorization for services, medications, or admissions."
- Health Cloud Utilization Management Data Model
Why not the other options?
A: Next Best Action is more for care management recommendations, not utilization review.
C: Intake agent count is an operational consideration, not a UM process.
Reference:
Utilization Management Overview
Utilization Management Data Model
NEW QUESTION # 96
While running user acceptance testing (UAT) for a customer, an end user is unable to view certain data on the Enhanced Timeline for Contact Center.
What should be the first step in troubleshooting this issue?
- A. Check the Enhanced Patient permission set assignment.
- B. Ensure the user has the right object permissions.
- C. Check the Health Cloud Data permission set assignment.
- D. Ensure the component has been activated.
Answer: B
NEW QUESTION # 97
Users need to analyze their patient or member referrals through a prebuilt dashboard that includes reports on important aspects of their referral management. What should a consultant do in this case?
- A. Add extra picklist values to Account record type and add fields on the page layout for patient referral data for CRM Analytics to generate a Patient Referral Management report.
- B. Upload a Provider Referral Dashboard Template and enable the action bar so that users can generate a Patient Referral Management report.
- C. Install the unmanaged extension package that delivers Health Cloud Reports for Patient Referral Management.
- D. Install the add-on package that delivers Health Cloud Reports for Utilization Management and Health Cloud for Patient Referral Management.
Answer: C
Explanation:
Salesforce provides an unmanaged extension package: ' Health Cloud Reports for Patient Referral Management ' delivering pre-built standard reports and dashboards. From a deployment perspective, the configuration must be activated, licensed, permissioned, or migrated in the correct sequence so that the functionality is available to users without weakening the organization ' s existing security and governance controls. The remaining options do not directly satisfy the stated requirement; they either address a different functional domain, provide only part of the required behavior, or introduce unnecessary customization compared with the selected Health Cloud approach. This approach also keeps the solution aligned with the standard Agentforce Health data and process model, which is important for maintainability, reporting, interoperability, and consistent user access. In practical terms, the consultant should configure and validate the selected elements (Install the unmanaged extension package that delivers Health Cloud Reports for Patient Referral Management.) against the scenario ' s acceptance criteria and confirm that the intended users can access the underlying records and functionality.
Study Guide references/topics:Deploy - Agentforce Health architecture and implementation
NEW QUESTION # 98
While a consultant is implementing Integrated Care Management for a customer, the customer requests that a change is made to the Care Plan creation wizard. Which underlying component should the consultant customize to achieve this?
- A. Flow
- B. OmniScript
- C. FlexCard
- D. Field Sets
Answer: B
Explanation:
In Integrated Care Management, the Care Plan creation wizard is delivered as an OmniStudio OmniScript, allowing rapid declarative customization of steps, fields, and branch logic. OmniStudio separates presentation, guided interaction, Salesforce data access, and server-side orchestration through FlexCards, OmniScripts, DataRaptors/Data Mappers, and Integration Procedures. Integrated Care Management structures care plans around reusable problems, goals, interventions, assessments, and care-team activities so care coordination can be standardized and personalized. From an implementation perspective, the configuration should use delivered Health Cloud and Salesforce mechanisms first, preserving standard relationships, security enforcement, and upgrade compatibility while limiting custom code to cases where declarative capabilities are insufficient. The remaining options do not directly satisfy the stated requirement; they either address a different functional domain, provide only part of the required behavior, or introduce unnecessary customization compared with the selected Health Cloud approach. This approach also keeps the solution aligned with the standard Agentforce Health data and process model, which is important for maintainability, reporting, interoperability, and consistent user access. In practical terms, the consultant should configure and validate the selected elements (OmniScript) against the scenario ' s acceptance criteria and confirm that the intended users can access the underlying records and functionality.
Study Guide references/topics:Implement - OmniStudio; Care Plan
NEW QUESTION # 99
A pharma customer requires a scheduling tool to book infusions with multiple steps as part of its Health Cloud implementation. It needs a solution for care coordinators to book appointments without having to manually check availability and resources themselves.
Which solution should a consultant recommend?
- A. Salesforce Scheduler
- B. Procedure Scheduling
- C. Intelligent Appointment Management
- D. Advanced Therapy Management
Answer: D
NEW QUESTION # 100
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