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Salesforce Salesforce-Communications-Cloud Exam Syllabus Topics:

Topic	Details
Topic 1	Delivery: It focuses on translating final designs into implementations by distinguishing OOTB functionality from customizations, aligning architecture and order components, and devising data migration strategies. Mastery in this topic highlights capability as a Communications Cloud professional.
Topic 2	Planning and Design: The topic measures expertise of aspiring Salesforce Communications Cloud professionals in designing scalable, best-practice-driven solutions, including product catalog modeling, order fulfillment, and migration strategies. Communications Cloud professionals are tested on aligning processes and requirements to architectural guidelines, prioritizing user stories, and designing asset management flows.
Topic 3	Discovery: This section evaluates the abilities of Communications Cloud professionals to assess customer IT ecosystems, define KPIs, map business processes, and address data volume considerations to align Salesforce Communications Cloud solutions with business objectives.

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Salesforce Communications Cloud Accredited Professional (AP) Exam Sample Questions (Q14-Q19):

NEW QUESTION # 14
UC sales 8 similar home phone offering commercial offerings to its customers. UC wants commercial offering decompose to the same CFS Technical product. What shall consultant recommend to achieve this requirement.

A. Create one decomposition relationship each via one parent class product from all commercial offerings
B. Create multiple decomposition relationship from all commercial offering to the same technical product and set the parent class product to order item
C. Create multiple decomposition relationship from all commercial offering to the same technical product and set the parent class product to Account.
D. Create one decomposition relationship each from all commercial offerings to the same technical product

Answer: D

Explanation:
For multiple commercial offerings decomposing to the same CFS (Customer-Facing Service) technical product, creating one decomposition relationship for each commercial offering to the same technical product (A) is recommended. This ensures a clear and direct mapping between each commercial offering and the shared technical product.References:Salesforce Industries documentation on product modeling and decomposition relationships.

NEW QUESTION # 15
A developer has modified the EPC price amount of one mobile device using the product designer from communication cloud. After the price have been changed the developer wants to check the previous EPC price amount to track pricing matrices and get some forecast matrices. How can developer check the previous price amount on the mobile device?

A. Use EPC project feature checking the changes done for the defaulted project after having enable the feature
B. Use price list history checking the changes done after having enabled the track field history on the Price list entry object
C. Use the versioning feature and comparing the prices for the version product after having enabled the feature
D. Creating a new customer field on price list Entry and populating it with the trigger that was created before changing the price

Answer: B

Explanation:
To track previous price amounts after changes, using price list history is the most effective method. This involves enabling field history tracking on the Price List Entry object in Salesforce, which allows for monitoring and recording changes to specified fields, including price amounts. This feature provides a historical view of price changes over time, aiding in pricing analysis and forecasting.References:Salesforce documentation on enabling field history tracking and managing price list entries.

NEW QUESTION # 16
Unified communication is dependents on a large number legacy system that works in virtual product silos. Business capacities are duplicated across multiple system, requiring manual efforts to complete orders and service request.
The complex system landscape makes it difficult to support growing business models so UC is planning to upgrade the communication cloud while also considering migration for their existing subscribers to communication cloud. What are three questions consultant should ask that would directly impact the technical factors of their migration strategy?

A. What is the quality, structure and frequency of the data migration?
B. What will be the overall cost for migration?
C. Who will be the main point of contact for migration
D. What data and from which system will be migrated
E. What tools and databases will be used to perform the migration

Answer: A,D,E

NEW QUESTION # 17
An organization is requesting a negotiated price from UT in their quote for the order which two business flows should UT have in place in communication cloud to meet the customer requirement?

A. Design a contract creation and contract renewal flows
B. Design opportunity management flows and convert the opportunity to quote.
C. Design a quoting flow to negotiate price and discount approval process.
D. Design order capture and order fulfillment flows

Answer: B,C

Explanation:
To accommodate a request for a negotiated price, designing a quoting flow that includes a price negotiation and discount approval process (B), and managing opportunities with a flow to convert them to quotes (D), are crucial. This ensures that UT can efficiently manage custom pricing requests within the Communication Cloud environment.References:Salesforce CPQ and Sales Cloud documentation on quoting and opportunity management.

NEW QUESTION # 18
What are the 3 keys inputs used by order management to determine the output of MACD order.

A. Commercial and technical product configurations
B. Assets and inventory item records
C. Fulfillment request and fulfillment request line records
D. Quote and quote line items records
E. Order and order item details

Answer: A,B,E

NEW QUESTION # 19
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