EXIN ITILFND_V4 Exam keywords

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EXIN ITILFND_V4 Exam Syllabus Topics:

SectionObjectives
Topic 1: ITIL Practices Overview- General management practices (e.g., continual improvement, risk management)
- Technical management practices (e.g., deployment management, infrastructure and platform management)
- Service management practices (e.g., incident management, service desk, change enablement)
Topic 2: Key Concepts of Service Management- Organizations, service providers, service consumers
- Products and services relationship
- Value and value co-creation
Topic 3: Four Dimensions of Service Management- Value streams and processes
- Information and technology
- Partners and suppliers
- Organizations and people
Topic 4: ITIL Service Value System (SVS)- Service value chain
- Opportunity, demand, and value
- Governance
- Guiding principles
- Continual improvement

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EXIN ITIL 4 Foundation Sample Questions (Q261-Q266):

NEW QUESTION # 261
What is a definition of a service improvement plan (SIP)?

Answer: C


NEW QUESTION # 262
Which practice establishes a channel between the service provider and its users?

Answer: C


NEW QUESTION # 263
Identify the missing words in the following sentence.
When an organization has decided to improve a service, it should start by considering [?].

Answer: B


NEW QUESTION # 264
Why should a service level manager carry out regular service reviews?

Answer: D


NEW QUESTION # 265
What describes the steps needed to create and deliver a specific service to a consumer?

Answer: A


NEW QUESTION # 266
......

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