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Salesforce Slack-Admn-201 Exam Syllabus Topics:

Section	Weight	Objectives
Topic 1: App Administration	10%	- Configure app permissions and settings - Manage integrations and workflows - Manage app approvals and app directory - Understand Slack Connect for inter-organization collaboration
Topic 2: Enabling Slack Success	15%	- Promote best practices and user adoption - Create help channels for user support - Use analytics and reporting to measure engagement - Drive organizational collaboration and productivity
Topic 3: Security	15%	- Configure domain and IP restrictions - Monitor and audit workspace activity - Manage DLP (Data Loss Prevention) and retention policies - Configure security policies and compliance settings - Enable multi-factor authentication (MFA)
Topic 4: Workspace Administration	9%	- Understand Enterprise Grid organization vs single workspace - Configure workspace-level and org-level policies - Manage workspace settings and configurations
Topic 5: Channel & User Group Administration	28%	- Configure channel management policies - Implement channel naming conventions and best practices - Manage default channels and required channels - Manage user groups and channel permissions - Convert public channels to private channels
Topic 6: Fundamentals	9%	- Understand Slack roles and responsibilities - Differentiate between Slack plans and features - Navigate the Slack Admin console
Topic 7: User Lifecycle Management	14%	- Handle user onboarding and offboarding - Configure single sign-on (SSO) and identity management - Configure user provisioning and deprovisioning - Manage user roles and admin roles

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Salesforce Slack-Admn-201 Exam Questions In 3 User-Friendly Formats

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Salesforce Certified Slack Administrator Sample Questions (Q210-Q215):

NEW QUESTION # 210
During a re-org within your organization, the IT department is renamed to Business Technology (BT). Many channels will need to change their prefixes from #it- to #bt-.
The original channel creators are no longer at the organization.
What is the most efficient strategy to ensure the channel prefixes are updated?

A. Use your preference menu to create an automatic keyword notification for IT and BT.
B. Write a script using the channels API to rename all channels with "#it-" to "#bt-" in bulk.
C. Join all public IT channels and request access to private channels in order to update the channel settings.
D. Promote members leading the IT to BT department name change initiative to the Channel Manager role in the key channels.

Answer: B

Explanation:
Slack API best practices specify:
"The channels.rename method within the Slack API allows admins to programmatically rename channels, making bulk updates efficient and standardized." Manually managing through Channel Manager roles (B) or joining channels (D) is slow and error-prone.
Keyword notifications (A) don't rename channels.
(Reference: Slack Administration Study Guide - Managing Channels and Using APIs)

NEW QUESTION # 211
You're working with other Workspace Admins to define the criteria to approve requests to convert public channels to private.
What is one example of an acceptable reason to convert a public channel to private?

A. Channel membership is low; in the single digits.
B. Channel members need to share sensitive files which should not be accessible by the wider workspace.
C. Members of the workspace do not wish to be notified of new content in the channel.
D. Several members in the channel are also communicating by direct message (DM).

Answer: B

Explanation:
Slack best practices state:
"If channel content needs to become more sensitive or confidential, converting a public channel to private helps control access to information." Low membership (B) or duplicate conversations (C) are not valid reasons. Notification preference (A) does not relate to confidentiality.
(Reference: Slack Administration Study Guide - Guidelines for Converting Channels)
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NEW QUESTION # 212
In your role as an Org Admin, you are advising a user working on a market research project.
The VP of Human Resources requested a sensitive internal report. Typically, communication takes place in a public project channel.
What should you recommend the user do?

A. Send the report in a group DM to the VP and anyone whose information is included in the report.
B. Create a private project channel to share the report with the VP and anyone whose information is included.
C. Send the report in a DM to the VP of HR.
D. Post the report in the project's public channel.

Answer: B

Explanation:
Slack security best practices recommend:
"Sensitive information should be shared in a private channel where access is restricted to authorized individuals." Posting in a public channel (D) would expose confidential information. Group DMs (A) are less scalable and harder to manage. A one-off DM to the VP (C) may not involve all relevant stakeholders.
(Reference: Slack Administration Study Guide - Sharing Sensitive Information in Slack)
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NEW QUESTION # 213
What are two benefits of creating user groups for your workspace?
(Select the TWO best answers.)

A. Notifies a group of members who often need to be notified at once. For example: @managers
B. Assigns default Slack app integrations to users when they start working at the company.
C. Sets permissions on who can view your workspace analytics.
D. Sets channel management permissions at the workspace level.
E. Assigns default channels to users when they start working at the company.

Answer: A,E

Explanation:
User groups provide two major benefits according to Slack official documentation:
"User groups allow you to quickly notify an entire group of people with an @mention (e.g., @designers,
@managers)."
"They can also be configured so that new users assigned to the group are automatically added to default channels, streamlining onboarding." They do not control channel management permissions (B) or app integrations (E), nor do they affect workspace analytics permissions (C).
(Reference: Slack Administration Study Guide - Managing User Groups)
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NEW QUESTION # 214
Which plan(s) support(s) customizable message and file retention features?

A. Business+ and Enterprise Grid
B. Free, Pro, Business+, and Enterprise Grid
C. Pro, Business+, and Enterprise Grid
D. Enterprise Grid only

Answer: C

Explanation:
Slack official plan features state:
"Customizable message and file retention policies are available on Pro, Business+, and Enterprise Grid plans." Free plan (C) does not support customizable retention. It's limited to 90 days history unless upgraded.
Enterprise Grid-only (D) is too restrictive.
(Reference: Slack Administration Study Guide - Message and File Retention Policies)

NEW QUESTION # 215
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