Real Salesforce-Loyalty-Management Exam - 100% Professional Questions Pool

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Salesforce Salesforce-Loyalty-Management Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Member Management15%- Manage Member Statuses and Data Privacy
- Configure Member Types and Member Accounts
- Understand the Member Enrollment Process
Topic 2: Integration & Data Model15%- Understand the Loyalty Management Data Model
- Integrate with Salesforce CDP (Customer Data Platform)
- Use APIs for Loyalty Management
Topic 3: Loyalty Program Design & Setup25%- Define and configure Loyalty Tiers
- Configure program types (B2B, B2C, B2B2C)
- Understand the business requirements and configure the Loyalty Program
Topic 4: Currencies & Points20%- Manage expiration policies for points
- Configure Qualifying and Non-Qualifying currencies
- Define Rules for earning and redeeming points
Topic 5: Promotions & Rewards25%- Configure Loyalty Promotions
- Understand Voucher Management
- Define rewards and benefit catalogs

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Salesforce Loyalty Management Accredited Professional Exam Sample Questions (Q71-Q76):

NEW QUESTION # 71
A Loyalty Program Manager has proposed a new promotion with the following redemption requirements on their non-qualifying points for the two respective tiers.
* for Gold-tier members, a single non-qualifying point is equal to $2 if the total purchase value is $200 or more.
* for Gold-tier members, a single non-qualifying point is equal to $1 if the total purchase value is less than $200.
* for Gold-tier members, a single non-qualifying point is equal to $1, irrespective of the total value of the purchase.
Considering the above requirements, which three redemption rule options should be selected for the proposed promotion?

Answer: C,D,E


NEW QUESTION # 72
Which two features below are supported in the reference integration between Loyalty and Commerce Cloud?

Answer: B,D

Explanation:
In the reference integration between Salesforce Loyalty Management and Commerce Cloud, two key features are supported: 'Loyalty member profile' and 'Loyalty member enrollment.' The 'Loyalty member profile' feature allows for the management and viewing of loyalty member information within Commerce Cloud, providing a seamless experience for members as they interact with the brand across different platforms. The
'Loyalty member enrollment' feature enables new customers to join the loyalty program directly through Commerce Cloud, facilitating the growth of the loyalty program and enhancing customer engagement by leveraging the commerce platform.


NEW QUESTION # 73
An airline's Loyalty program offers several ways to accrue points, including:
* Enrollment Bonus
* Member Referral
* Flight Purchase
* Additional information on the member profile.
The Salesforce Administrator must classify the different accrual transaction journals.
What should the administrator configure to meet these requirements?

Answer: B

Explanation:
To classify the different accrual transaction journals based on the various ways members can accrue points, the Salesforce Administrator should create a Journal Type for each case (e.g., Enrollment Bonus, Member Referral, Flight Purchase, Additional Profile Information). Journal Types in Salesforce Loyalty Management are used to categorize transaction journals according to the nature of the transaction, allowing for organized tracking and reporting of different types of point accrual activities. This configuration facilitates clear differentiation and management of the diverse ways in which members can earn points within the Loyalty Program


NEW QUESTION # 74
A Consultant needs to configure the Loyalty tier groups for a Loyalty Program with the following specifications:
Qualifying period is reset once a year on the 31st of March.
The member-tier is not extended upon expiration.
Which two settings within the Loyalty tier groups configuration should the Consultant configure to meet the required specifications?

Answer: B,C


NEW QUESTION # 75
For the integration of Loyalty Management and Service Cloud, which two methods should a Technical Consultant use for associating a Loyalty Program Member with a Case?

Answer: A,B

Explanation:
For integrating Loyalty Management and Service Cloud, a Technical Consultant should use the following methods to associate a Loyalty Program Member with a Case:
Add the Loyalty Program Members' related list on the Case page layout (A): This allows agents to view and access loyalty program member information directly from a Case record.
Add the 'Cases' related list on the Loyalty Program Member page layout (D): This enables the viewing and management of cases related to a specific loyalty program member from their loyalty member record.
These configurations enhance the integration between Loyalty Management and Service Cloud, providing a seamless experience for service agents handling loyalty program members' inquiries and cases.


NEW QUESTION # 76
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