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SAP C_FSM_2601 Exam Syllabus Topics:

Section	Weight	Objectives
Resource Management	22%	- Travel and Route Optimization - Workforce Planning and Forecasting - Skill-Based Matching - Technician Management
Service Order Management	26%	- Service Order Assignment and Routing - Service Order Status Management - Service Order Creation and Processing - Service Order Scheduling and Planning
Configuration and Integration	16%	- API and Web Services - SAP FSM System Configuration - Integration with SAP ERP and CRM - Third-Party System Integration
Mobile Application	20%	- Mobile Checkout and Time Tracking - Field Service Mobile App Features - Real-Time Communication - Offline Capabilities
Service Reporting and Analytics	16%	- Custom Report Generation - KPI Monitoring and Analysis - Reports and Dashboards - Service Performance Metrics

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SAP Certified - SAP Field Service Management Sample Questions (Q37-Q42):

NEW QUESTION # 37
Technicians can use the Windows mobile app for the execution of assigned activities. True or false?
Choose the correct answer.

A. True
B. False

Answer: A

NEW QUESTION # 38
What does the Transformation Preparation Service aim to bridge?
Choose the correct answer.

A. Customer satisfaction levels
B. Marketing and sales process
C. Vision and execution
D. IT and HR integration

Answer: C

NEW QUESTION # 39
In which cases can smartforms be used?
There are two correct answers.

A. To navigate to a job location
B. To ensure the technician captures data on-site
C. For error analysis and resolution steps
D. To assign a technician to a job

Answer: B,C

NEW QUESTION # 40
A job requiring multiple technicians can be planned/assigned by using the features 'Supporting Technician', 'Teams', or 'Crews'. True or false?
Choose the correct answer.

A. True
B. False

Answer: A

NEW QUESTION # 41
How can smartform instances be created?
There are three correct answers.

A. Manually by a dispatcher on the Field Service Management web UI
B. Automatically by a business rule
C. By the customer in the FSM Self Service application
D. Manually by a technician on a mobile app

Answer: A,B,D

NEW QUESTION # 42
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