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Salesforce EX-Con-101 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Administration, Setup, and Configuration25%- Deployment and migration
- Site setup and activation
- PRM and service integration
Topic 2: Branding, Personalization, and Content15%- Content management and CMS integration
- Branding and layout customization
- Personalization and targeted content
Topic 3: Customization Considerations and Limitations7%- Declarative vs programmatic options
- Limits and governor considerations
- Performance and scalability
Topic 4: Sharing, Visibility, and Licensing17%- License types and allocation
- Data access and security model
- Sharing rules and external visibility
Topic 5: Adoption and Analytics5%- Reporting and dashboards
- Engagement and adoption strategies
- Moderation and community governance
Topic 6: Experience Cloud Basics8%- Experience types and use scenarios
- Platform capabilities and limitations
- Use cases and benefits of Experience Cloud
Topic 7: Templates and Themes10%- Template selection and configuration
- Lightning and Visualforce options
- Theme customization and design
Topic 8: User Creation and Authentication13%- Single Sign-On and identity providers
- External user activation and permissions
- User provisioning methods

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Salesforce Certified Experience Cloud Consultant Sample Questions (Q89-Q94):

NEW QUESTION # 89
Universal Container (UC) has a business model that involves B2C as well B2B customers. A group of B2B customers has recently signed a contract with UC thatwould allow them to start working with the UC Support team in resolving low-severity B2C customer issues.
How should UC use Experience Cloud to accomplish this goal?

Answer: B

Explanation:
UC should create two separate digital experiences for its different customer segments and employees. This will allow UC to provide different features, content, and branding for each experience, as well as control the access and visibility of records. For example, UC can create a customer service site for B2C customers and employees, where they can view and create cases, access knowledge articles, and chat with agents. UC can also create a partner portal for B2B customers and employees, where they can view and update billing information, access contracts, and work on low-severity B2C customer issues.


NEW QUESTION # 90
Ursa Major Solar (UMS) is building a portal for its premium B2B customers, Customer will be able to access their account information, open cases, download NDAs, and create dashboards Which user license allows UMS to meet these requirements?

Answer: D

Explanation:
Platform Portal is a user license type that allows users to access custom objects and asubset of standard CRM objects, such as accounts, contacts, cases, and dashboards. This license type is suitable for UMS's premium B2B customers who need to access their account information, open cases, download NDAs, and create dashboards.


NEW QUESTION # 91
AW Computing is using the Build Your Own (LWR) template to create a site for its customers. The site will showcase blog posts written by AW Computing thought leaders.
Which component should the site creator use to dynamically populate the site with blog posts as new ones are added?

Answer: D

Explanation:
To dynamically populate the site with blog posts as new ones are added, CK should use a Grid component with CMS Collections. A Grid component is a componentthat displays content in a grid layout with rows and columns. A CMS Collection is a collection of content items that are created and managed in Salesforce CMS.
CK can use a Grid component and select a CMS Collection as the content source. This will allow CK to showcase blog posts written by AW Computing thought leaders on its site and automatically update them as new ones are added.


NEW QUESTION # 92
Ursa Major Solar (UMS) has business and person accounts in its Salesforce org. UMS has partner portals created for its Silver partners, DreamHouse Realty (DR) and Cloud Kicks (CK).
UMS's Experience team is creating users for its partners. DR and CK users do not require access to opportunities, leads, and campaigns.
What are the two considerations for creating partner users and granting access?
Choose 2 answers

Answer: A,B

Explanation:
Two considerations for creating partner users and granting access areB and C. Partner users are external users who access your Experience Cloud site through a partner account. A partner account is an account that has the Is Partner checkbox enabled. To create partner users and grant access, you need to assign them a license type and a profile. Two license types that are suitable for partner users are Partner Community and Customer Community Plus. These license types allow partner users to access standard CRM objects, such as accounts, contacts, leads, opportunities, and cases, as well as custom objects and tabs. They also allow partner users to use roles and sharing rules to share records with other users.


NEW QUESTION # 93
Universal Containers (UC) has a B2C customer department that uses person accounts to track and manage all B?C customers. UC has set up a B2C site using Salesforce Experience Cloud. The VP of B?C business wants to enable self-registration on the portal so customers can create their own user accounts.
What should the Experience Cloud consultant at UC recommend so that the new users self-registering on the B2C site are captured as person accounts In Salesforce?

Answer: A

Explanation:
To capture the new users self-registering on the B2C site as person accounts in Salesforce, UC should create a custom self-registration page and Apex handler that creates a person account for each user. A custom self- registration page allows UC to customize the look and feel, fields, and logic of the self-registration process.
An Apex handler is a class that implements the Auth.RegistrationHandler interface and defines the logic for creating a user and an account. UC can use an Apex handler to createa person account for each user based on the information they provide on the self-registration page.


NEW QUESTION # 94
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