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Salesforce Slack-Admn-201 Exam Syllabus Topics:

Section	Weight	Objectives
Fundamentals	9%	- Understand Slack roles and responsibilities - Differentiate between Slack plans and features - Navigate the Slack Admin console
Workspace Administration	9%	- Configure workspace-level and org-level policies - Manage workspace settings and configurations - Understand Enterprise Grid organization vs single workspace
User Lifecycle Management	14%	- Configure single sign-on (SSO) and identity management - Manage user roles and admin roles - Configure user provisioning and deprovisioning - Handle user onboarding and offboarding
Channel & User Group Administration	28%	- Manage default channels and required channels - Manage user groups and channel permissions - Configure channel management policies - Convert public channels to private channels - Implement channel naming conventions and best practices
App Administration	10%	- Manage integrations and workflows - Manage app approvals and app directory - Understand Slack Connect for inter-organization collaboration - Configure app permissions and settings
Enabling Slack Success	15%	- Drive organizational collaboration and productivity - Create help channels for user support - Promote best practices and user adoption - Use analytics and reporting to measure engagement
Security	15%	- Enable multi-factor authentication (MFA) - Monitor and audit workspace activity - Configure security policies and compliance settings - Manage DLP (Data Loss Prevention) and retention policies - Configure domain and IP restrictions

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Salesforce Certified Slack Administrator Sample Questions (Q87-Q92):

NEW QUESTION # 87
Lindy leads an internal communications team.
Her team wants to use public channels to gain more transparency in their internal communication. Employees currently tend to default to private channels/direct messages out of habit. Lindy needs to show employees the benefits of public channels.
Which initiative should Lindy proceed with to drive behavioral change?

A. Work closely with the executive team, and have them mandate public channel usage.
B. Encourage executives to model this behavior and communicate in public channels themselves.
C. Solicit the help of Slack admins and champions to plan a Slack Day focused on the benefits of public channels and how they unlock the power of Slack's search capabilities.
D. Temporarily disallow the creation of private channels through the admin settings, and share an announcement in Slack stating why and describing the benefits of Slack's search capabilities.

Answer: B

Explanation:
Slack adoption best practices emphasize:
"Behavior modeled by leadership has the greatest impact on changing how teams communicate. When executives and leaders use public channels, it sets a strong cultural example." Mandating behavior (Option B) or limiting private channel creation (Option A) can cause resistance, while education (Option D) is useful but less impactful than leadership modeling.
(Reference: Slack Administration Study Guide - Building a Public-First Culture)

NEW QUESTION # 88
The Customer Support team for Large Inc is now using Slack to access the tools and information they need to help customers quickly.
As an Admin, what should you do to set them up for success? (Choose all that apply.)

A. Organize and name channels in a way that makes information, procedures, and policies easier for people to find.
B. Approve and install apps to integrate their support tools with Slack.
C. Allow everyone on the Customer Support team to approve and install the apps they need.
D. Streamline an incident management workflow.

Answer: A,B,D

Explanation:
Slack recommends Admins:
"Approve and install key apps to ensure security, streamline workflows (such as for incident management), and organize channels to make information discoverable." Allowing all members to approve apps (Option A) is discouraged because it can pose a security risk.
(Reference: Slack Administration Study Guide - Setting Teams Up for Success with Slack Integrations)
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NEW QUESTION # 89
You're a Workspace Admin for AcmeTesting Inc., which has standard prefixes: help-, proj-, and announcements-.
What is an appropriate channel name within the AcmeTesting Sales workspace?
(Select the best answer)

A. #help-finance
B. #announcements-team
C. #acme-sales proj finance
D. #sales-help-services

Answer: A

Explanation:
Slack recommends:
"Channel names should follow consistent naming conventions and use hyphens between words, e.g., help- finance for a help-related finance channel." Option A incorrectly reverses prefix order. Option B uses incorrect formatting. Option D misuses the prefix format as well.
(Reference: Slack Administration Study Guide - Channel Naming Conventions)
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NEW QUESTION # 90
You're an Org Owner trying to determine which organizations your company works with in Slack Connect channels.
What is the best way to gather this information?

A. Export the list of Slack Connect channels from the analytics dashboard.
B. Review the Slack Connect section of your Slack sidebar.
C. Search for Slack Connect channels in the channel management dashboard.
D. Review the Slack Connect connections in the Org Admin dashboard.

Answer: D

Explanation:
Slack states:
"The Org Admin dashboard provides a section where you can view all Slack Connect connections - including which organizations you are connected with." The sidebar (A) only shows personal view. Channel Management (C) shows channels, not connections.
Analytics dashboard exports (D) focus on usage metrics, not organizational connections.
(Reference: Slack Administration Study Guide - Managing Slack Connect Connections)

NEW QUESTION # 91
In which scenario would the Clips feature be the most useful to support asynchronous work?
(Select the best answer.)

A. A service representative is troubleshooting a time-sensitive issue in channel with their tier support team.
B. A manager schedules time to thoroughly review a product release with their team.
C. A manager is actively brainstorming with the leadership team on new department initiatives.
D. A project manager is showing their work to the rest of their project team and asking for feedback before the end of the week.

Answer: D

Explanation:
Slack Clips are designed for:
"Recording and sharing video, voice, and screen recordings asynchronously to allow teams to consume and respond on their own schedule." A project manager sharing updates for review (B) is a perfect use case. Time-sensitive troubleshooting (A) and active brainstorming (D) are better suited for synchronous tools like Huddles. Scheduling reviews (C) suggests a live meeting rather than asynchronous communication.
(Reference: Slack Administration Study Guide - Using Clips for Asynchronous Collaboration)
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NEW QUESTION # 92
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