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Peoplecert ITIL-4-HVIT Exam Syllabus Topics:

SectionObjectives
Topic 1: Understand the importance of the ITIL guiding principles in a high-velocity IT environment- Applying ITIL guiding principles
  • 1. Optimize and automate
    • 2. Focus on value
      Topic 2: Understand concepts regarding the high-velocity nature of digital enterprises- Understand the concepts of high-velocity IT
      • 1. Digital technology and digital organizations
        • 2. The characteristics of high-velocity IT
          Topic 3: Understand how to contribute to achieving value with digital products- Value creation in high-velocity IT
          • 1. Feedback loops and continual improvement
            • 2. Customer and stakeholder value
              Topic 4: Understand the digital product lifecycle in terms of the ITIL operating model- Digital product lifecycle and value streams
              • 1. Operating and improving digital products
                • 2. Designing and delivering digital products
                  Topic 5: Understand how ITIL practices contribute to high-velocity IT- Key ITIL practices for high-velocity environments
                  • 1. Architecture management
                    • 2. Service validation and testing
                      • 3. Information security management
                        • 4. Deployment management
                          • 5. Business analysis

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                            Peoplecert ITIL 4 Specialist: High-Velocity IT Sample Questions (Q26-Q31):

                            NEW QUESTION # 26
                            Which TWO statements about the service value chain are CORRECT?
                            1. The service value chain describes the activities that are required
                            to effectively manage products and services
                            2. The service value chain provides a fixed sequence of activities that are required to design products and services
                            3. The service value chain describes a detailed model of the activities performed by each technical team
                            4. The service value chain is a model on which the steps in a value
                            stream are based

                            Answer: B

                            Explanation:
                            The service value chain is a flexible operating model that describes the key activities needed to create value through products and services. It provides a high-level framework for managing work and is used as a foundation for designing value streams. It is not a fixed sequence of steps and does not describe detailed technical team activities.


                            NEW QUESTION # 27
                            An online retail provider wants to detect service degradation before customers begin complaining.
                            The organization wants automated alerts based on response time, transaction failure rates, and unusual traffic patterns.
                            Which practice would MOST directly support this need?

                            Answer: D

                            Explanation:
                            The requirement is for telemetry, threshold-based alerting, pattern recognition, and operational visibility. These are exactly the kinds of capabilities supported by monitoring and event management.


                            NEW QUESTION # 28
                            A software development organization only has one design team that is capable of working in an iterative and flexible manner. There are many teams that can do routine software development.
                            Which project should be assigned to the iterative flexible design team?

                            Answer: D

                            Explanation:
                            The mobile application to enable users to manage their finances should be assigned to the iterative, flexible design team, since it requires creativity, user-focused design, and the ability to adapt to evolving requirements, making it ideal for an agile, iterative approach.


                            NEW QUESTION # 29
                            An organization sells products which have rapidly-changing features and functionality. The organization has always taken a traditional approach to development and deployment, aiming to deliver products with full functionality after extensive requirements analysis. The organization's sales and revenues have recently decreased.
                            Which technique would be MOST BENEFICIAL for the organization to adopt?

                            Answer: B

                            Explanation:
                            Minimum viable products (MVPs) would be most beneficial, as they allow the organization to deliver usable functionality quickly, gather feedback, and adapt to rapidly changing customer needs - helping regain competitiveness and improve sales.


                            NEW QUESTION # 30
                            A sales team is thinking of implementing a new customer relationship management (CRM) service to increase revenue and improve the customer experience. The sales manager has asked the provider of the CRM service to describe how the service will support the team's goals.
                            Which are the TWO BEST examples the service provider can present as evidence that value had been realized?
                            The sales team will be able to:
                            1. Use data analytics to sell more products to its customers
                            2. Send customers quick and personalized responses to enquiries
                            3. Receive training on the basic features of the service
                            4. Provide more frequent reports to the sales manager

                            Answer: A

                            Explanation:
                            Value realization is shown when the CRM directly supports business goals. Using data analytics to sell more products (1) increases revenue, and sending quick, personalized responses to enquiries (2) improves customer experience. These directly demonstrate value creation for the sales team.


                            NEW QUESTION # 31
                            ......

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