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SAP C-BCSCX-2502 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Business Value, Opportunity and Differentiators31-40%- Customer Experience Strategy
  • 1. Identify competitive differentiators
  • 2. Position SAP Customer Experience portfolio value
  • 3. Explain customer-centric business transformation
Topic 2: Customer Experience Use Cases and Industry Scenarios11-20%- Industry Applications
  • 1. B2B and B2C commerce use cases
  • 2. Customer loyalty and retention strategies
  • 3. Retail customer experience scenarios
Topic 3: SAP Customer Experience Solutions, Processes and Strategy41-50%- SAP CX Portfolio
  • 1. SAP Emarsys and customer engagement
  • 2. SAP Sales Cloud and Service Cloud positioning
  • 3. SAP Commerce Cloud capabilities
  • 4. Customer data and experience management
- Business Process Integration
  • 1. Lead-to-cash processes
  • 2. Integration with SAP Business Suite
  • 3. Omnichannel customer engagement

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SAP Certified - Positioning SAP Business Suite via SAP Customer Experience Solutions Sample Questions (Q29-Q34):

NEW QUESTION # 29
Which SAP solutions help to drive profitable growth by pairing SAP Customer Experience and SAP Business Technology Platform?
Note: There are 3 correct answers to this question.

Answer: B,C,D


NEW QUESTION # 30
Your customer wants to sell their products and services through the internet.
Which application would you recommend?

Answer: A


NEW QUESTION # 31
Which solution can be used to analyze a real-time 360 view of the customer?

Answer: B


NEW QUESTION # 32
Which of the following KPIs are success metrics for the Chief Revenue Officer (CRO) persona?
Note: There are 3 correct answers to this question.

Answer: B,C,D


NEW QUESTION # 33
What are some of the features of SAP Commerce Cloud?
Note: There are 3 correct answers to this question.

Answer: B,C,E


NEW QUESTION # 34
......

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